Job Title

Job DescriptionManager, Final DocumentsA growing national title and settlement services organization is seeking a Manager of Final Documents to lead the Recording and Policy department. This role oversees departmental performance, quality, workflow management, and vendor coordination while fostering a culture of accountability, collaboration, and continuous improvement.Key ResponsibilitiesLead the Final Documents department, ensuring service levels, quality standards, and performance expectations are consistently met.Promote a cohesive, accountable, and improvement-focused team environment.Drive ongoing performance improvements through leadership, coaching, and training.Monitor production, outstanding tasks, and turn-time standards; direct staff and vendors on prioritization.Maintain accurate documentation within the company's title and escrow software system.Own departmental workflows, procedures, and documentation, ensuring they remain current, compliant, and scalable.Ensure proper handling and tracking of original documents.Monitor queues and reporting dashboards to identify issues and maintain SLA compliance.Oversee recording and policy processes, including evaluating which states or transaction types should be managed internally or outsourced.Manage vendor performance, turn times, and quality through reporting and queue oversight.Provide training, support, and performance feedback to external vendors.Support employee onboarding through interviews, orientation, and training oversight.Develop and retain a high-performing team through ongoing performance management and career development.Create department schedules, review and approve timecards, and manage PTO requests.Ensure timely responses to incoming calls, emails, and other communications.Identify service issues by monitoring client requests and collaborate with leadership to implement improvements.Resolve escalated issues by identifying solutions, communicating with stakeholders, and ensuring follow-through to completion.Partner with peer managers and senior leadership to refine processes and implement department-specific improvements.Perform additional duties as assigned.