Job Title

DescriptionThe Lodge at Woodloch has a philosophy of personal awakening, allowing guests to discover or reunite with stress-relieving outlets that benefit them long after they leave. The common denominator in each life-changing event at The Lodge at Woodloch is YOU. Each department requires different skills and knowledge that come together to make The Lodge at Woodloch an award-winning wellness retreat. Because of the amazing team, and the impact they have on guests, The Lodge at Woodloch has been honored with awards recognizing them within the Top 10 Wellness Resorts in the World time and time again!We are so lucky to be part of the Woodloch family of resorts. The "Woodloch Way" is a term we use to showcase our dedication to hospitality and to each and every one of our staff (family) members. We've created a place where we can work hard, be creative and have our voices heard.GENERAL PURPOSE OF JOB: Organizes and manages the flow and storage of luggage for arriving and departing guests, as well as the flow of all guest vehicles, in accordance with departmental and hotel standard operating procedures with an emphasis on hospitality, security, and efficiency. Maintain an orderly, organized hotel entrance in accordance with hotel and departmental standard operating procedures emphasizing guest hospitality.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Anticipates guest needsProvides prompt and courteous service to each guestMaintains open communication with management and co-workersInforms Management of guest concerns, safety concerns and maintenance issuesAssists co-workers at all times, continuously providing teamworkPerforms functions which require organization, speed, standing, bending, reaching, turning, lifting itemsPerforms all job specific dutiesMaintains and clean and neat work areaEDUCATION and/or EXPERIENCE: Must have one to three months related experience and/or training; or equivalent combination of education and experience. Valid driver's license with no infractions within the last year. Able to drive automatic and standard transmission cars.Why work in Guest Services? World renowned destination spa resort - always makes top lists around the world! Managers & Ownership that care & listen Reasonable Hours Flexibility to switch shifts with other employees Close-knit team Supportive coworkers & management staff In-depth training Versatility in shifts (ex. one day desk, one day phones) PTO offered after 90 days Health Benefits, 401K available with 25% match and more! Clean, Safe Environment Use of cardio weight studio Quarterly spa pass Access to WLP Family Resort WL Employee Discount Card Grooming Policy that allows your individuality to shine Part of an organization that cares and gives back to the community including sustaining our natural surroundings; supporting those who have served in the armed forces & cancer research and patient care - just to name a few! Annual Meetings & Gatherings with co-workers & teambuilding events Advancement Opportunities Cross-training available Great networking and connectivity with guests and other staff Monthly employee motivation rewards & events by departmentCULTURE:Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!)We promote teamwork and cooperationWe celebrate our staff with appreciation/holiday partiesCareer development and advancementBENEFITS:Medical, Dental, and Vision for Full Time, Part Time and Seasonal employeesCompany-paid Life insurance for Full-Time employeesShort Term Disabilities plans, Life and Pet insurance401k with employer match529 College Savings PlanGenerous Paid Time Off package, Paid Sick & Paid FMLAFlexible & Dependent Care Saving Account (FSA)Complimentary birthday dollarsEmployee Crisis Fund/ Benevolent FundComplimentary Day PassesFree use of many facilities, sports complex discounts, golf discounts, wellness programsDozens of local employee retail discounts**Full benefit details will be disclosed during new employee orientation**