Job Title

Job SummaryOversee daily international freight forwarding operations of the Global Account Aerospace Development team, managing import/export/domestic shipments and leading a small team of specialists. This role ensures operational accuracy, regulatory compliance, customer satisfaction, and cost efficiency of identified Aerospace Accounts of NNR USA while serving as a key liaison for international coordination. Duties & FunctionsEssential:Directly supervise and support end-to-end international freight forwarding operations in the Global Account Aerospace Development team operations.Assist in creating and implementing operational procedures for the Aerospace team.Manage and mentor Aerospace specialists.Support with overall retention and growth of the Aerospace Vertical.Assist with Aerospace RFQ's, spot quotes and follow up with customers.Support with 365/7 AOG shipments including quoting, scheduling and coordination of shipments.Coordination with NOEC team for AOG tracking, service and reporting.Coordinate and establish relationships with vendors, suppliers, truckers and airlines specific to Aerospace to build out infrastructure to support growth for the Aerospace Vertical.Close coordination and collaboration with NNR USA branches including NNR overseas Aerospace team.Create standardized tariffs for major Aerospace lanes and keep them updated for quick response to quotations.Maintain close working relationship with overseas staff, including inquires of pricing and support required for existing/new Aerospace clients.Provide "root cause" analysis for service-related issues such as missed on time departures, loss, damage theft, airline failures etc.Provide training, if necessary, ensuring that all operations staff have the information required to assist with Aerospace business.Work closely with Aerospace Vertical Team to maintain and expand the Aerospace business.Responsible for overview of shipment handling procedures, compliance, charging and invoicing issues.Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.Assist Global Account Development Manager in special projects.Comply at all times with NNR USA standards and regulations to encourage safe and efficient business operations.Attend meetings/training as required by management.Perform other duties as requested by management.QUALIFICATION STANDARDSEducation & Experience:High School degree or GED required.Associate's degree or equivalent 2 years industry supervisory experience. 5 plus years of Freight Forwarding industry experience.Strong knowledge of the global freight forwarding industry, air, ocean, and surface.Hands-on experience with handling Aerospace business including but not limited to AOG, MRO, parts and components.Excellent verbal and written communication skills.Experienced in analytics, process driven, detail oriented and able to work independently.Solid knowledge of Microsoft Office application software.Physical requirements:Flexible and long hours sometimes required.Light/Medium work - Exerting up to twenty-five pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull, or otherwise move objects.Overnight travel may be required, including foreign travel.Employee must have a valid driver's license.