A Communications Operator is responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability/. **What will I be doing?** As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel's continuing effort to deliver outstanding guest service and financial profitability/. Specifically, you would be responsible for performing the following tasks to the highest standards: + Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner + Provide information and demonstrate knowledge of all hotel facilities and services + Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations + Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling + Operate office equipment including, but not limited to, computers, PBX system, fax machine, e/-mail, etc/. **What are we looking for?** Since being founded in 1919, Hilton has been a leader in the hospitality industry/. Today, Hilton remains a beacon of innovation, quality, and success/. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values/. Specifically, we look for demonstration of these Values: + Hospitality /- We're passionate about delivering exceptional guest experiences/. + Integrity /- We do the right thing, all the time/. + Leadership /- We're leaders in our industry and in our communities/. + Teamwork /- We're team players in everything we do/. + Ownership /- We're the owners of our actions and decisions/. + Now /- We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: + Quality + Productivity + Dependability + Customer Focus + Adaptability **What will it be like to work for Hilton?** Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full/-service hotels and resorts to extended/-stay suites and mid/-priced hotels/. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value/. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands /(/. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day/. And, our amazing Team Members are at the heart of it all/! Starting rate $ 30/.00 **Job:** _Guest Services, Operations, and Front Office_ **Title:** _PBX /- Full Time/- Doubletree Suites by Hilton Boston/-Cambridge_ **Location:** _null_ **Requisition ID:** _HOT0CCIF_ **EOE/AA/Disabled/Veterans**
Job Title
PBX - Full Time- Doubletree Suites by Hilton Boston-Cambridge