Job Title

Welcome Desk Associate - PT Schowalter Villa's Lakeside Commons is looking for a part-time Welcome Desk Associate to join our team! Join our team and enjoy outstanding benefits! Tailored for part-time employees! At Bluestem Communities, we value our part-time team members and offer a benefits package designed to support both your personal and professional well-being. As a part-time employee you can enjoy the following benefits: Financial wellness and security 401(k) plan with company match Gradifi student loan payment program Payactiv: Early access to earned wages Wellness and support benefits Employee Assistance Program (EAP) Bluestem Wellness Center membership Meal perks Meal Discounts at our dining locations Our benefits are designed to help you thrive both personally and professionally. Explore the full range of benefits and learn more about how Bluestem Communities can be the right fit for you. Position Overview: The primary responsibility of the Lakeside Commons Welcome Desk Associate is to support the services and amenities within the Lakeside Commons building and provide information to independent living residents, staff and visitors. Essential Job Functions: General Duties: Be familiar with building functions, processes and independent living residents in order to provide a welcoming and helpful environment for residents, Bluestem Communities staff, and visitors. Maintain familiarity with services, programming and amenities available to independent living residents Assist with Lakeside Commons building communication and logistics for events, service outages, emergencies, and other needs Schedule and coordinate reservations for all Lakeside Commons gathering spaces using Outlook calendars. Check out keys for various building amenities. Process overnight guest room reservations, payment, and corresponding communication Receive payments from residents, families and staff. Maintain petty cash, keys, and ledgers accordingly Open/close areas of the Lakeside building Update resident demographic information in Bluestem systems Field inquiries from prospective residents and refer them to the Senior Living Advisors Submit maintenance work-order requests and other notifications Receive and distribute incoming Lakeside Commons mail, packages, memos Print resident directories, newsletters and other materials as requested by residents Monitor supplies of materials, forms, and supplies at the desk and in lobby area Manage lost and found process Filter book donations to the Lakeside Commons resident library Safety Duties: Monitor cameras in pool area and throughout facility to promote safety and security Respond to incidents or emergencies according to protocol, including contacting EMS, and serving as the first incident commander for fire alarms at Lakeside building Report accidents, incidents or concerns according to policies Wellness Center Duties: Enroll new Wellness Center members and assist with maintenance of membership files Collect membership payments Check-in Wellness Center members who need assistance Assist Wellness Center management with contacting members when classes are cancelled Independent Living Staff Collaboration: Communicate resident concerns to independent living staff team and other managers Collaborate with independent living staff team, providing input and ideas on overall improvement of the resident experience Provide administrative assistance to independent living team as requested Welcome Desk Collaboration: Collaborate with other Schowalter Villa and Bluestem Communities welcome desk personnel Qualifications and Experience: Must be at least 18 years of age Must have outstanding skills in customer service, initiative and resourcefulness Must be proficient in Microsoft applications: Word, Outlook, Excel Must be able to use technology comfortably, embracing new systems and services Prefer prior Receptionist/Secretarial experience Physical Requirements: Medium Work Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently and/or greater than negligible up to 10 pounds of force constantly.