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Job Title


Technical Trainer


Company : Dreyer's Grand Ice Cream Inc


Location : Laurel, MD


Created : 2026-04-09


Job Type : Full Time


Job Description

Technical Trainer Are you looking to catapult your career by driving high-impact transformation with household brands? Do you crave an entrepreneurial, fast paced, and engaging growth assignment working with incredible people from across the globe? At Dreyer's Grand Ice Cream, we are excited to start a new chapter of accelerated growth as part of Froneri a global pure-play ice cream leader. Come help us transform DGIC into the #1 ice cream brand! With nearly 100 years of winning experience in the U.S, a robust portfolio of powerhouse brands that consumers know and love such as Hagen-Dazs, Drumstick, Dreyer's & Edy's, and the backing and coaching of European-based ice cream experts, we know we have the winning recipe. Headquartered in Walnut Creek, the Bay Area's hub for up-and-coming food trends, our teams across our offices and factories are raising the bar on all things ice cream. We are investing in significant capital expansions to grow our Operations and Supply chain and are transforming how we work at every level to become agile, accelerate growth and elevate our quality. With a renewed focus on frozen treats, our tight-knit team of ambitious innovators are fully immersed in the business and encouraged to flex and make decisions quickly. We are committed to pursuing every great idea and delivering the best ice cream experience for our consumers, when and where they want it. Unleash your potential at Dreyer's Grand Ice Cream and discover what a sweet career we have in store for you. Main Purpose: The Manufacturing Technical Trainer role is responsible for ensuring that all technical training for their shift/team is complete and up to date. This includes new hire hands-on training, re-certifications, supporting compliance training. This role is also responsible for creating and updating procedures and work instructions for their department and will be assuming all Document Control Coordinator (DCC) duties. Job Description: Role and Activity All Duties and Responsibilities listed in the MOP, KOP, POP job descriptions Responsible for monitoring training of all new full time and temporary employees Manage and conduct all training and re-certification for existing team members with quality, production, and safety standards Create and update procedures and work instructions, will be the DCC for the department Create training presentations, deliver training. Work a minimum of 40 hours on the floor per quarter to maintain skill level and expertise. Develop training material utilizing vendors and instruction manuals for new processes and equipment. Represent The Froneri Way of working through the behaviors and characteristics in our Operating Model and Core Values Maintain and enter all training records into trackers to ensure compliance. Lead safety investigations and document findings. Lead by example to carry out all duties and specific responsibilities in compliance with Safety, Health & Environmental Policies and Procedures. Provide or coordinate training for LOTO, forklift operations, first responder, hearing test, and communicate any safety or environmental observations. Conduct safety and environmental audits of shift and work in conjunction with Shift Managers and supervisors to close the gaps. Be able to flex work hours and shifts to accommodate the needs of the company. Lead by example to carry out all duties and specific responsibilities in compliance with Quality and Food Safety Policies and Procedures. Support Safety Specialist as a back up and any project work as needed. Must be trained in first Responder, CPR certified, blood borne pathogen, incident investigation, workers compensation, all PIT equipment, confined space and Permit to work. Training must be kept up to date and a certified trainer. Track safety certifications and upcoming expirations (LOTO, PIT, hearing test, first responder, confined space and PTW. MEASURABLE OUTCOMES Being in compliance with all factory training Quality of the training sessions delivered Engagement with employees on trainings LEVELS OF RESPONSIBILITY Quality and technical system adherence Completion of the required production to plan Health and Safety Impeccable hygiene standards always Clean as you go; use proper cleaning techniques (i.e. limited water hose usage) Number of direct reports (if applicable): BEHAVIORS AND CORE VALUES: Must consistently showcase the desired behaviors that represent our Core Values. We Take Ownership Stay committed to responsibilities from start to finish Make sound decisions and get into the right level of detail Apply resources to initiatives that add growth, improve efficiencies, or reduce waste We Do What Is Right Choose transparency over convenience, even if it means difficult conversations Set clear roles and responsibilities, enabling everyone to exercise appropriate initiative and judgment Speak up when you see something that does not align to our values and policies We Seek to Improve Strive to continuously improve and innovate to exceed expectations Value feedback from others and encourage open dialogue to understand how we can improve Learn from both successes and failures We Are Better Together Ensure decisions are based on what's best for the whole business Practice inclusion by seeking diverse perspectives Treat everyone with fairness and respect POSITION QUALIFICATIONS: 18 years of age or older Aptitude for automated mechanical processes with good troubleshooting and diagnostic skills Excellent interpersonal communication, math and problem-solving skills. Ability to work multiple shifts and/or schedules. High School diploma or GED or equivalent experience One-year related experience (preferred). Required proficiency in Microsoft Office, Word, Excel and PowerPoint Flexibility to go to where the training is required, this may involve floating to other shifts as needed WORK ENVIRONMENT: In this position, the employee will regularly work with and around others; in a wet and/or humid environment; in areas of high noise level; and around mechanical, electrical, and pressurized equipment. The work is fast paced. The position involves frequent exposure to nuts and other potential allergens. Cold Temperatures: Parts of the facility, such as storage and production areas, may be kept at low temperatures. Requires use of cold-protective PPE. May involve standing, lifting, and walking in refrigerated zones for extended periods. Fast-Paced: Workers often operate under strict timelines to meet production quotas. High-speed manufacturing floor with frequent movement, line assignment changes, and tight production timelines. Standing for Long Hours: Many roles require prolonged standing and repetitive tasks. Repetitive hand and arm movements required. Must be able to stand for hours with frequent bending, reaching, and lifting. Food Safety Regulations: Employees must follow hygiene and safety guidelines, including wearing protective gear (gloves, hairnets, etc.). Team-Oriented: Workers collaborate to ensure smooth production and packaging. The pay scale for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Dreyer's Grand Ice Cream, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. The pay range for prospective employees in this role is $34.66/hr. Dreyer's Grand Ice Cream Inc. provides equal employment opportunities for all applicants, regardless of race, religion, gender, national origin, age, disability, marital status, veteran status, or any other protected characteristic. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your