Job Title

Job Full Description About the Role We're looking for a personable, motivated Customer Service Representative who enjoys helping people and keeping things running smoothly. If you're organized, quick on your feet, and love delivering great service, this role could be a strong match. What You'll Be Doing • Support customers by phone and email with prompt, friendly communication • Provide information on products, pricing, lead times, and availability • Enter and manage quotes, orders, RMAs, and basic support requests • Keep customer records accurate and up to date in CRM/ERP systems • Recommend product solutions based on customer needs • Work closely with Sales and internal teams to support customer goals • Follow up on quotes and conduct customer satisfaction outreach • Troubleshoot issues and suggest improvements when you see opportunities • Contribute to a positive, team-focused work environment What You Bring • High school diploma or equivalent • 1+ year of customer service experience preferred • Strong communication, organization, and multitasking abilities • Comfortable using Microsoft Office, Outlook, and Excel • A customer-first mindset with a focus on solutions • Experience with ERP/CRM systems (NetSuite or Epicor an asset) • Sales support experience is helpful but not required Why You'll Love Working Here • Stable, family-owned company with long-term growth opportunities • Supportive, collaborative culture where your ideas matter • Hands-on training and ongoing development • Clear path for personal and professional advancement • Strong commitment to quality, safety, and doing things right • Excellent work-life balance no weekends Schedule: 8:00 AM-4:30 PM, Monday-Friday (No weekends) Benefits Offered Through Express • Medical, Dental, Vision • 401(k) • Term life & short-term disability • Employee Assistance Program • Paid holidays (for qualifying employees) • Sick & Safe Time (ESST) • Referral bonuses #1176OS Red Wing, MN 1176 910 Main Street Unit 101 Red Wing, MN 55066