Job Title

Description Position: Full-time, Call Center Representative - Remote, Oahu-based Location: Honolulu Industry: Non-Profit Schedule: Must be available 7-days per week between 7:00am - 10:00pm. Two possible shifts: 7:00 AM - 4:00 PM and 1:00 PM - 10:00 PM. Schedules provided biweekly. Pay: $17.38 per hour Candidates must be in-state to apply and be considered. Benefits: Pay Cards, Direct Deposit & Weekly Pay Medical/Dental/Vision/Prescription ( Note: Requires 20+ hours per week to qualify). Free Online Skill Classes, EAP, Discounts & many more The Call Center Representative works remotely on the front lines of a statewide resource helpline. This role connects individuals and families to essential community resources and services with empathy, professionalism, and cultural sensitivity. Evening and weekend shifts are available. Job Duties: Respond to calls, texts, chats, and emails to provide community resource referrals. Deliver compassionate, trauma-informed, and culturally sensitive support. Accurately document client interactions and maintain confidentiality. Conduct follow-up calls to ensure service effectiveness and client satisfaction. Participate in required trainings and provide feedback to improve resource listings. Support team operations and assist during community emergencies as needed. #RemedyHIjobs Job Requirements: High school diploma or GED. Experience in customer service, call center, or social services roles, preferred. Strong communication, empathy, and problem-solving skills. Comfortable using databases, Microsoft Office, and online communication tools. Ability to manage high call volumes and work effectively under pressure. Equal Opportunity Employer