Job Title

This position is fully on-site M-F 8am - 5pm in Hilo, HI.Candidates must live in Hilo, HI to obtain this position.Position SummaryWe are seeking a customer-focused Customer Service Representative to deliver high-quality support through phone and digital channels. This role is responsible for building strong customer relationships, understanding customer needs, resolving issues, and educating customers on products, services, and available resources. The ideal candidate is a strong communicator, problem solver, and trusted advisor who thrives in a fast-paced, service-driven environment.Minimum Qualifications Associate's degree and two (2) years of related customer service experience, or an equivalent combination of education and experience Excellent verbal and written communication skills Strong customer service and interpersonal skills Basic proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook Key ResponsibilitiesCustomer Experience & Support Deliver a consistently positive, customer-focused experience across all interactions Serve as a primary point of contact for customer inquiries related to products, services, accounts, and general support Actively listen to customers, ask clarifying questions, and identify the root cause of issues Analyze customer needs and recommend appropriate solutions, options, or next steps Resolve customer concerns independently when possible, or escalate appropriately Accurately document customer interactions, actions taken, and outcomes in internal systems Use each interaction to educate customers and promote effective use of available tools and resources Product & Service Knowledge Learn and maintain working knowledge of available products, services, policies, and procedures Conduct basic product or service comparisons to determine eligibility, suitability, or best-fit solutions Clearly explain benefits, features, processes, and requirements in customer-friendly language Support customers with questions related to enrollment, billing, payments, claims, or account changes (as applicable) Phone & Digital Support Handle inbound phone inquiries professionally and efficiently Meet call handling, quality, and service standards Navigate multiple systems while engaging with customers Support customers using web-based tools, self-service options, or online resources Training & Continuous Learning Participate in required onboarding and ongoing training programs Stay current on product updates, process changes, and industry trends that impact customers Assist customers with using self-service tools such as kiosks, online portals, or payment systems Standards, Compliance & Professionalism Follow all operational guidelines, service standards, and applicable federal and state regulations Maintain confidentiality and data security at all times Provide feedback on processes, customer trends, and service opportunities Maintain a professional work environment and appearance Perform additional duties as assigned Preferred Skills & Attributes Strong problem-solving and decision-making skills Ability to handle sensitive or complex customer situations with empathy and professionalism Adaptability in a fast-paced, high-volume environment Strong attention to detail and documentation accuracy Team-oriented mindset with a commitment to service excellence Job Type & LocationThis is a Contract to Hire position based out of Honolulu, HI.Pay and BenefitsThe pay range for this position is $20.00 - $21.00/hr.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)Workplace TypeThis is a fully onsite position in Honolulu,HI.Application DeadlineThis position is anticipated to close on Apr 22, 2026.h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.About TEKsystems and TEKsystems Global ServicesWe're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.