Job Title

Ready to Start Your Career with the City of Temple?SummaryService Delivery Specialist coordinates and supports solid waste operations, ensuring timely and accurate response to customer requests. The role includes tracking, documentation, and communication of service activities. The specialist researches and resolves service issues while analyzing trends to improve operational efficiency.Essential Duties and ResponsibilitiesMonitors and manages customer service requests related to solid waste pickup, missed collections, container issues, and special servicesCoordinates with field crews and supervisors to ensure timely resolution of service requestsTracks service delivery performance and follows up on open or delayed requestsMaintains customer accounts and records, including updates to service details and contact informationReceives and processes customer payments via check or credit cardAssists customers, internal and external, with general questions and service inquiries via email, in person, and on the phoneLogs and updates service records and customer interactions in various systemsAssists with special projects, reports, or assignments to improve service delivery and customer satisfactionFollows City policies, procedures, and safety guidelinesPerforms other duties as assignedMinimum QualificationsHigh school diploma or equivalentThree (3) years of customer service experience Two (2) years of office environment experience Demonstrated proficiency in typing and 10-key as determined by the departmentPreferred QualificationsOne (1) year of municipal government experienceThank you for your interest in the position. Please note only those selected for an interview will be contacted.