Job Title

NIU Naperville serves as both an academic extension center and a non-residential conference facility, hosting conferences, meetings, and special events, as well as credit and non-credit professional education during the day and evenings Monday through Saturday, and occasionally on Sundays. Position Summary Under the direct supervision of the Facilities Manager. The Facility Operations Staff Member plays a key role in ensuring the smooth operation of the center by supporting conference setups, custodial services, and light building maintenance/repair. This position requires a mature, dependable individual with strong communication skills, sound judgment, and the ability to work independently with minimal supervision. This position is responsible for providing administrative support for the Facility, Sales and Catering departments to include some in-house sales, meeting room bookings, special client requests and clerical and telemarketing duties, coordinating with the other departments as necessary. The person in this position will perform their duties under the supervision of the Hoffman Estates Site Coordinator. The Hoffman Estates Conference Services Manager may also provide supervision. This individual will follow previously established routine work procedures and schedules, and on occasion, will receive written or oral instructions for non-routine work. Essential Duties and Responsibilities Conferencing Support - 30% * Perform room setups, breakdowns, and resets for classes, conferences, and tenant services, while also supporting Conference/Class operations daily. * Coordinate with conferencing staff to ensure spaces are arranged according to event specifications, verify that all equipment is functioning properly, and assist with any on-site adjustments to support smooth operations and positive experience for attendees. Facility Cleanliness - 30% * Perform custodial duties to maintain a clean, safe, and welcoming environment throughout the facility. This includes routine cleaning of offices, classrooms, and common areas, restocking supplies, addressing spills or hazards promptly, and ensuring all spaces meet health and safety standards. Facility Operations - 30% * Maintain and perform custodial duties on building and grounds, including light maintenance and repairs. * Ensure a clean and safe environment throughout the facility. * Operate and maintain cleaning equipment, including rotators, vacuum machines, extractors, ladders (up to 8 feet), and small tools. * Report maintenance issues on the Facility Management System (FMS) and replenish supplies as needed. * Assist in the repair and maintenance of buildings and equipment as required. Audio/Visual & IT Support - 5% * Provide administrative support and technical assistance to faculty, students, tenants, and clients. * Set up, support, and backup audiovisual assistance in classrooms and event spaces as needed. Other Related Duties - 5% * Perform other related duties as assigned. Minimum Required Qualifications (Civil Service) * High School Diploma or equivalent. * Any one or combination totaling two (2) years (24 months) from the categories below: * College course work in facility management, operations management, or a closely related field, as measured by the following conversion table or its proportional equivalent: * 60 semester hours or an Associate's Degree equals one (1) year (12 months) * Training from a vocational, technical, or an armed forces program which includes building operations such as coordination of building maintenance, construction management, hospitality, or closely related experience. * Work experience which includes building operations such as coordination of building maintenance and work orders, construction management, hospitality, or closely related experience. Knowledge, Skills, and Abilities (KSAs) (Civil Service) * Knowledge of principles and processes for providing customer service. * Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications, as needed. * Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, data entry, designing forms, and other office procedures and terminology. * Knowledge of electronic equipment, computer hardware and software, and their applications. * Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources. * Ability to identify complex problems and review related information to develop and evaluate options and implement solutions. * Ability to understand implications of new information for both current and future problem-solving and decision-making. * Ability to exhibit strong organizational skills and maintain detailed, accurate records. * Ability to communicate effectively as appropriate for the needs of the audience. * Ability to interpret work related documents, policies, and procedures. Specialty Factors (Civil Service) None Preferred Qualifications (Civil Service) * Two (2) years of conference or hotel experience. * Customer service. * Basic Building systems and repair ability. * Computer experience helpful. * Knowledge of current practices and emerging trends in faculty needs, academic technologies, and related support for custodial duties. * Able to be calm under pressure and prioritize the day. Minimum Required Qualifications (SPS) None Additional Requirements (SPS) None Preferred Qualifications (SPS) None Physical demands/requirements * Ability to lift and move up to 50 lbs. for furniture and equipment setups. * Ability to stand, walk, bend, and perform physical tasks for extended periods.