Job Title

Terminal Agency Coordinator (TAC) and LEAD DISPATCHER  UNIVERSITY POLICE DEPARTMENT Full Time Primary Responsibilities * Receives and transmits routine and emergency radio and telephone calls to officers, staff and other departments * Monitors radio transmissions for the support of officer safety and to direct requests for services * Enters and retrieves confidential computer records and disseminates information to appropriate personnel * Monitors multi-channel radio transmissions, fire alarms, closed circuit cameras, and environmental alarms of buildings * Maintains files, logs, and enters information received into a dispatch and records management system * Operates mass notification systems such as Regroup and Alertus * Operates the indoor/outdoor warning system (storm sirens) * Ensures new operators are properly onboarded and provide on-the-job training * Coordinates with MSHP to acquire access for new operators by properly completing and submitting the appropriate forms to the MSHP Troop E Communications Training Division Coordinator * Performs routine validation checks on all NCIC and MULES entries to ensure accuracy and update status of active cases while purging closed cases * Disseminates to communications personnel all MULES and NCIC procedures and changes, including CJIS Newsletters, and attend yearly TAC meetings * Attends all agency MULES Policy Compliance Reviews and NCIC Audits and the agency point of contact for the triennial FBI Audit, if selected for review * Arranges training for communications personnel, track continuing education credits, and biennially obtain criminal history records to meet criteria set by the MSHP to ensure all necessary certification remains current * Securely maintains all personnel records, training, and certification related materials to meet MSHP requirements and be able to present upon request during any audits * Assists the Emergency Manager with other duties as assigned * High school diploma or GED * Two years' experience in police dispatch * MULES (Missouri Uniform Law Enforcement System) certified * Knowledge of police dispatch technology and equipment * Knowledge of MSOffice * Excellent interpersonal, verbal, and written communication skills * Knowledge of and proficient in emergency communication protocols and methods * Ability to work all shifts, specifically the midnight shift, but also including day and evening shifts, weekends, and Holidays * Strong leadership skills and ability to work independently with minimal supervision * Demonstrated ability to maintain confidentiality and ensure compliance with applicable laws and university policies * Demonstrated experience with and understanding of customer service Application Deadline: The position is available immediately and will remain open until filled.  To ensure full consideration, applications must be received by November 21, 2025.  To Apply:  Submit the following items online by clicking on the APPLY button at the top of the page: * Letter of interest addressing position qualifications * Current Resume * Names and contact information of three professional references may be asked for at a later date About Southeast Missouri State University (SEMO):  Founded in 1873 and accredited by the Higher Learning Commission, Southeast Missouri State University provides student-centered education and experiential learning with a foundation of liberal arts and sciences, embracing a tradition of access, exceptional teaching and commitment to student success that significantly contributes to the development of the region and beyond.  SEMO values access to high quality, affordable education with a broadly representative student body, faculty and staff that respects and celebrates a diverse learning community in a global society.  SEMO Fast Facts SEMO Strategic Action Plan