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Introduction At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference. Your role and responsibilities As a Delivery Consultant within IBM Hybrid Cloud Expert Labs, you will build long-term strategic partnerships with clients to help them maximize value from IBM technologies-primarily IBM API Connect, DataPower Gateway, and MQ Appliance. You will leverage deep technical expertise and strong consultative skills to support, deliver, and optimize solutions across hybrid cloud environments. You will join the Hybrid Cloud Expert Labs organization, where you'll sharpen your critical‑thinking skills and collaborate with Subject Matter Experts to solve complex challenges for clients around the world. In this role, you'll partner closely with clients and cross‑functional IBM teams to design, implement, migrate, optimize, operationalize solutions that support their business objectives and trailblaze new solutions that address real business challenges. You will also lead client enablement by delivering education sessions, facilitating workshops, and driving high‑quality solution delivery in alignment with IBM's proven methodologies. The role spans proactive and reactive technical support, root‑cause analysis, service optimization, and lifecycle guidance. You will collaborate with stakeholders to ensure that solutions meet customer needs and are delivered on time. Deliver high-quality solutions that meet customer requirements and adhere to our delivery methodology. Additionally, you will support clients on their Journey to Cloud, including OpenShift, Cloud Paks, Monitoring, Automation, Event Management, Service Management, and Application Resource Management. You will coordinate across IBM business units, participate in account planning, and occasionally act as a lead consultant or project manager. If you are passionate about solving complex customer challenges, learning cutting‑edge technologies, and driving successful outcomes, this role is an ideal fit. The Delivery Consultant has core responsibility in the following areas for Expertise Connect customers: Client Engagement & Advisory * Serve as a trusted advisor and single point of contact for assigned clients using APIC, DataPower, and MQ Appliance. * Understand client environments, requirements, and strategic direction to ensure solution alignment. * Educate, mentor, and deliver knowledge transfer sessions tailored to customer needs. * Identify opportunities to improve client value and support IBM selling initiatives. Technical Delivery & Platform Expertise * Support, deliver, and optimize IBM APIC, DataPower, and MQ Appliance solutions across on‑prem, hybrid, and cloud environments. * Lead or assist with migrations, upgrades, performance improvements, integration patterns, and lifecycle planning. * Provide proactive/preemptive guidance to avoid issues and actionable insights to prevent recurrence. * Deliver high-quality solutions using IBM's delivery methodology while ensuring SLO adherence and operational readiness. Operations, Support & Problem Management * Coordinate, mitigate, and expedite resolution of critical issues and outages. * Perform root-cause analysis, lessons learned, and implement preventive actions. * Provide proactive reports, technical assessments, and operational recommendations. * Track service levels and deliver accurate status reporting to stakeholders and management. Collaboration & Leadership * Work closely with IBM Labs, Support, and other service teams to address client technical needs. * Collaborate across business units to deliver consistent, high-quality service for multi-product engagements. * Participate in tactical and strategic account planning. * Serve as lead consultant or project manager when appropriate. Continuous Learning & Innovation * Stay current with IBM product roadmaps, emerging technologies, and best practices. * Contribute to solutions involving Cloud Pak(s), OpenShift, automation platforms, monitoring, event management, and service management Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Technical Expertise (Core Must‑Haves) * 5+ years hands‑on with IBM DataPower, API Connect (APIC), and MQ Appliance. * Strong in configuration, optimization, troubleshooting, firmware upgrades, migrations, HA, clustering, and performance tuning. * Deep understanding of DataPower Appliance (Physical and Virtual), APIC architecture (Gateway, Manager, Analytics, Dev Portal). * Experience with containerization (Docker, Kubernetes) and CI/CD pipelines. * Skilled with OAuth, JWT, LDAP, API policies, rate limiting, traffic management, and GatewayScript. * Experience with IBM MQ Appliance is preferred, MQ/ACE is a plus * Familiarity with cloud platforms (IBM Cloud, AWS, Azure), OpenShift, Cloud Paks, and hybrid architectures. Client Delivery * Supports customers implementing API Connect, DataPower Gateway, and MQ solutions. * Able to gather business/technical requirements and deliver solutions. * Leads workshops, mentors teams, and educates clients. Problem Solving & Operations * Strong troubleshooting and analytical skills, especially for performance issues. * Comfortable handling critical, time‑sensitive incidents. * Able to multi‑task across several high‑priority accounts. Communication & Soft Skills * Excellent written/verbal communication and client‑facing presence. * Able to present technical topics clearly. * Strong organization and time management. Teamwork & Adaptability * Collaborative, quick learner, adaptable to evolving technologies. Preferred technical and professional experience Certifications * IBM certifications in API Connect, DataPower, and (optional) MQ Appliance. * Cloud certs (AWS, Azure, IBM Cloud, GCP bonus). * Agile / Project Management certs optional. Core Technical Skills * DataPower Operations Dashboard familiarity. * CI/CD pipeline experience for DataPower/APIC. * Automation tools experience (bonus). * Knowledge of IBM MQ / ACE and webMethods (nice‑to‑have). * Strong grounding in networking, security protocols, integration patterns. * Monitoring/observability tools proficiency. * DR/backup experience. * Understanding of VMware/virtualization, LPARs. * Skills in Java, shell scripting, Python, Kubernetes, containers. * OS experience: Linux, Windows, Unix, AIX. * Practical cloud knowledge across AWS / IBM Cloud / Azure / GCP. Client Delivery & Collaboration * Ability to deliver enablement/training sessions to customers. * Comfortable acting as a bridge between clients and IBM Labs/Engineering. * Experience with large enterprise accounts and solution lifecycle (deployments, upgrades, production). * Able to create technical training, especially for automation. * Familiarity with testing practices for production‑ready deployments. Interpersonal Skills * Strong customer‑facing, negotiation, and stakeholder‑management skills. * Effective in complex, dynamic enterprise environments. ABOUT BUSINESS UNIT IBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company's Global Markets organization is a strategic sales business unit that manages IBM's global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients' growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local management focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces. YOUR LIFE @ IBM In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: * Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being * Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs * Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law * Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals * Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences We consider qualified applicants with criminal histories, consistent with applicable law. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship. The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.