Job Title

Benefits: Bonus based on performance Opportunity for advancement Training & development Mister Sparky Electric – Little Rock Area Part-Time | Monday–Friday | 2:00 PM – 6:00 PM Mister Sparky is seeking a high-performing Service Operations Coordinator to support daily field operations, scheduling efficiency, and customer communication. This is not a basic call center position. This role supports dispatch, manages inbound and outbound scheduling, protects technician productivity, and directly impacts revenue and customer experience. If you are highly organized, calm under pressure, and comfortable navigating multiple software systems at once, you may be the right fit. Position OverviewThe Service Operations Coordinator supports the Operations team by: Serving as secondary phone coverage during peak hours Acting as primary or backup dispatcher depending on daily operational needs Performing outbound scheduling to maintain full technician calendars Managing Agreement Membership renewals and maintenance scheduling Communicating schedule updates and arrival windows to customers Supporting revenue optimization through proactive scheduling efforts This role requires strong computer proficiency, multitasking ability, and operational awareness. Schedule Core schedule is Monday through Friday, 2:00 PM to 6:00 PM. Additional hours may become available at times based on operational needs, seasonal demand, or performance. These opportunities are optional and will be discussed in advance. This position offers the potential for expanded hours and responsibility for the right candidate. Core Responsibilities Answer inbound calls professionally and efficiently Assist with dispatch and real-time schedule adjustments Fill shortfalls in the schedule through outbound contact Maintain membership renewals and recurring maintenance bookings Communicate clearly with customers and field technicians Work within CRM and scheduling software systems accurately  Maintain professionalism and composure in high-volume situations This role supports technician productivity, close rates, and customer retention. What We’re Looking For Strong computer skills and comfort learning new software quickly Above-average communication skills Ability to think critically and make sound decisions in real time Detail-oriented and organized Professional demeanor and punctuality Prior dispatch, scheduling, or service-industry experience preferred Minimum Requirements High school diploma or equivalent Prior customer service experience preferred Ability to pass background check and drug screening Important This position is software-heavy and operationally focused. Applicants must be comfortable working extensively on a computer and navigating multiple systems simultaneously. About Mister Sparky At Mister Sparky, professionalism, punctuality, and expertise define our service. We are committed to delivering exceptional customer experiences and supporting our team with strong systems and leadership. If you are seeking a structured, fast-paced environment where your work directly impacts daily performance, we welcome your application.     Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.  All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.