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Description:"Possible 3 Month CTH | No Fees | Do Not Re-Post| Confidential TMR ID: BDTZHM Role: Technical Service Delivery Manager Work location: Chicago, IL Background and Meet and Greet: MANDATORY Job Description: The Technical Service Delivery Manager will be the primary orchestrator and technical lead for a mission-critical infrastructure project involving high-scale aggregate systems (Dell, Cisco, NetApp, Palo Alto). This role requires a unique hybrid of Strategic Governance and Hands-on Technical Leadership. You will be responsible for the end-to-end delivery of services, ensuring high availability, meeting rigorous SLAs, and providing deep technical guidance to a team of Systems and SRE Engineers. Key Responsibilities: "1. Service Governance & Strategic Leadership SLA/SLO Management: Define, monitor, and report on Service Level Agreements (SLAs) and Service Level Objectives (SLOs). Act as the primary point of escalation for critical incidents. Stakeholder Management: Conduct regular Service Review Meetings (SRMs) with internal leadership and external partners (Google, Capgemini, System Integrators). Project Lifecycle Oversight: Manage the delivery of GDC system validations, deployments, and troubleshooting workstreams from initiation to closure. Risk & Issue Management: Proactively identify technical and operational risks, developing mitigation strategies to prevent project delays. 2. Technical Leadership & Support Technical Escalation Point: Act as the ""Level 3/4"" support lead. You must be able to guide the team through complex troubleshooting of hardware (Dell), networking (Cisco/Palo Alto), and storage (NetApp) fabrics. Architecture Oversight: Review and validate technical documentation, Helm charts, and automation scripts (Python/Ansible) to ensure they meet production standards. Continuous Improvement: Drive the ""Automation-First"" culture. Identify manual ""toil"" within the delivery process and spearhead initiatives to automate routine tasks. Incident & RCA Lead: Lead high-priority Root Cause Analysis (RCA) investigations, ensuring that technical fixes are permanent and documented. 3. Team Mentorship & Resource Management Technical Coaching: Conduct technical deep-dives with the team to level up their skills in Linux internals, Kubernetes, and cloud-native networking. Resource Planning: Manage team bandwidth, shifts, and task allocation to ensure 24/7 or high-availability coverage as required by the project." What are the Mandatory skills and skill proficiencies required for this position? "Hybrid Cloud/K8s Expertise: Proven experience governing environments running Kubernetes/Containers and private cloud technologies. Familiarity with Helm and microservices architecture is essential. Multi-Vendor Hardware/Network Knowledge: Hands-on experience (current or recent) with at least three of the following: HPE (ProLiant/Synergy), Dell (PowerEdge), Cisco (Nexus/ACI), NetApp (ONTAP), or Palo Alto (NGFW). Linux Mastery: Strong understanding of Linux administration (RHEL/Ubuntu) and system-level troubleshooting. ITIL/Frameworks: Practical knowledge of ITIL processes (Incident, Change, and Problem Management) adapted for Agile/DevOps environments. Automation Fluency: Ability to read, review, and suggest improvements for Python, Shell, or Ansible code." What are the Optional skills and skill proficiencies for this position? "Preferred Qualifications GDC Knowledge: Prior experience with Google Distributed Cloud (GDC) or similar air-gapped/sovereign cloud solutions. SRE Mindset: Experience with Prometheus/Grafana stacks and SLO-based alerting. Security Clearances/Compliance: Understanding of FIPS compliance, bootstrapping with HSMs (Thales), and secure supply chain protocols. Certifications: CKA (Certified Kubernetes Administrator), ITIL v4, or Professional Cloud Architect certifications." The following details must accompany your submission: First Name, Middle name, and Last Name: City and State: Open to Relocate? Rate: Availability: Phone #: Mobile #: Email address: Visa type: Visa Expiration Date: Hiring Status: Soemia Pineda - ERM Capgemini North America Tel.: +1 888-229-2961" Additional Details Global Grade : BNamed Job Posting? (if Yes - needs to be approved by SCSC) : NoRemote work possibility : NoGlobal Role Family : 60227 (P) Engagement ManagementGlobal Technical Skills Family : 6250 (T) Workflow / Business process management and Case managementLocal Role Name : Technical Service Delivery ManagerLocal Skills : Ashish MhatreLanguages Required: : English