Job Title

**Introduction** At IBM Global Sales, we bring together innovation, collaboration, and expertise to help clients solve their most complex business challenges. Working across industries and geographies, you'll partner with colleagues, clients, and partners to co-create solutions that drive digital transformation and lasting impact.Success in Global Sales is built on curiosity, empathy, and collaboration. You'll connect technical understanding with strong people skills, building trusted relationships and shaping solutions that improve business and society. With world-class onboarding, continuous learning, and a supportive culture, IBM offers the tools and opportunities to grow your career. Join us and be part of a global team that's passionate about driving innovation and making a difference. **Your role and responsibilities** As a Delivery Consultant within IBM Hybrid Cloud Expert Labs, you will build long-term strategic partnerships with clients to help them maximize value from IBM technologies-primarily IBM MQ, IBM App Connect Enterprise (ACE), IBM Cloud Pak for Integration (CP4I), Kafka and Event Automations. You will leverage deep technical expertise and strong consultative skills to support, deliver, and optimize solutions across hybrid cloud environments. You will join the Hybrid Cloud Expert Labs organization, where you'll sharpen your critical‑thinking skills and collaborate with Subject Matter Experts to solve complex challenges for clients around the world. In this role, you'll partner closely with clients and cross‑functional IBM teams to design, implement, migrate, optimize, operationalize solutions that support their business objectives and trailblaze new solutions that address real business challenges. You will also lead client enablement by delivering education sessions, facilitating workshops, and driving high‑quality solution delivery in alignment with IBM's proven methodologies. The role spans proactive and reactive technical support, root‑cause analysis, service optimization, and lifecycle guidance. You will collaborate with stakeholders to ensure that solutions meet customer needs and are delivered on time. Deliver high-quality solutions that meet customer requirements and adhere to our delivery methodology. Additionally, you will support clients on their Journey to Cloud, including OpenShift, Cloud Paks, Monitoring, Automation, Event Management, Service Management, and Application Resource Management. You will coordinate across IBM business units, participate in account planning, and occasionally act as a lead consultant or project manager. If you are passionate about solving complex customer challenges, learning cutting‑edge technologies, and driving successful outcomes, this role is an ideal fit. The Delivery Consultant has core responsibility in the following areas for Expertise Connect customers: Client Engagement & Advisory * Serve as a trusted advisor and single point of contact for assigned clients using primarily IBM MQ, IBM App Connect Enterprise (ACE), IBM Cloud Pak for Integration (CP4I), Kafka and Event Automations * Understand client environments, requirements, and strategic direction to ensure solution alignment. * Educate, mentor, and deliver knowledge transfer sessions tailored to customer needs. * Identify opportunities to improve client value and support IBM selling initiatives. Technical Delivery & Platform Expertise * Support, deliver, and optimize primarily IBM MQ, IBM App Connect Enterprise (ACE), IBM Cloud Pak for Integration (CP4I), Kafka and Event Automations solutions across on‑prem, hybrid, and cloud environments. * Lead or assist with migrations, upgrades, performance improvements, integration patterns, and lifecycle planning. * Provide proactive/preemptive guidance to avoid issues and actionable insights to prevent recurrence. * Deliver high-quality solutions using IBM's delivery methodology while ensuring SLO adherence and operational readiness. Operations, Support & Problem Management * Coordinate, mitigate, and expedite resolution of critical issues and outages. * Perform root-cause analysis, lessons learned and implement preventive actions. * Provide proactive reports, technical assessments, and operational recommendations. * Track service levels and deliver accurate status reporting to stakeholders and management. Collaboration & Leadership * Work closely with IBM Labs, Support, and other service teams to address client technical needs. * Collaborate across business units to deliver consistent, high-quality service for multi-product engagements. * Participate in tactical and strategic account planning. * Serve as lead consultant or project manager when appropriate. Continuous Learning & Innovation * Stay current with IBM product roadmaps, emerging technologies, and best practices. * Contribute to solutions involving Cloud Pak(s), OpenShift, automation platforms, monitoring, event management, and service management **Required technical and professional expertise** Technical Expertise * 7+ years of hands‑on experience with IBM MQ, IBM App Connect Enterprise (ACE), IBM Cloud Pak for Integration (CP4I), Kafka, and Event Automation, including administration, deployment, optimization, modernization and automation across distributed and hybrid environments. * Deep expertise in IBM MQ, covering queue manager design, high availability & clustering, TLS/CHLAUTH security, message persistence, dead letter handling, performance tuning, channel exits, and awareness of both distributed and z/OS deployments. * Strong experience with IBM ACE, including message/REST/event flow design, ESQL/Java compute nodes, BAR packaging and promotion, subflows/patterns, node configuration, shared libraries, performance analysis, and robust error‑handling/retry patterns. * Extensive experience with CP4I on OpenShift, including operator‑based installs/upgrades, instance provisioning, backup/restore, multi‑namespace tenancy, storage classes, networking/ingress, capacity planning, and Day‑2 operations (patching, scaling, certificate rotation). * Advanced knowledge of Kafka and Event Streaming, covering topic architecture (partitions/replication), producers/consumers, consumer groups & offsets, retention/compaction policies, throughput/latency optimization, and event automation concepts such as event discovery/cataloging, modeling & governance, async APIs vs events, choreography vs orchestration, idempotency, and replay/reprocessing patterns. * Strong background in cloud and container platforms, including IBM Cloud, AWS, Azure, OpenShift/Kubernetes, Docker, Cloud Paks, hybrid architectures, and CI/CD pipelines for automated build, deployment, and integration workflows. Client Delivery & Solution Implementation * Experience assisting customers with upgrades, migrations, installation, and solution implementation across environments. * Ability to interpret and understand client business and technical needs. * Experience delivering solutions in collaboration with stakeholders to meet customer requirements and timelines. * Capability to lead technical workshops, mentor teams, and educate customers on technical solutions. Problem Solving & Operations * Strong analytical and problem‑solving skills with the ability to resolve issues quickly and thoroughly. * Ability to troubleshoot performance issues and optimize configurations. * Experience managing critical situations under high stress and time‑sensitive conditions. * Ability to prioritize, multi‑task, and manage multiple high‑priority tasks across several accounts. Communication & Professional Skills * Excellent written and verbal communication skills across departments and technical levels. * Strong client‑facing skills with experience building customer relationships. * Ability to present technical topics effectively. * Strong time management and organizational skills. Team & Adaptability * Team player with willingness to learn and adopt new technologies. * Adaptability to fast‑changing technology landscapes. **Preferred technical and professional experience** Certifications * IBM certifications (ACE, MQ, Cloud Pak for Integration) * Cloud certifications in AWS, Azure, IBM Cloud (GCP a plus) * Red Hat OpenShift Administrator * Project Management/Agile certifications (bonus) Technical Skills * CI/CD pipeline experience for MQ, ACE, CP4I, Kafka * Knowledge of automation tools, cloud platforms, and integration patterns * Strong understanding of networking, security, monitoring, and observability * Experience with disaster recovery, virtualization (VMware), and LPARs * Proficiency in Java, shell scripting, Python, Kubernetes, containers * Working knowledge of Linux, Windows, Unix, and AIX Client Delivery & Collaboration * Experience leading multi-team delivery and ensuring architecture compliance * Skilled in planning, preparing, and delivering customer‑focused knowledge transfer, solutions, enablement, and technical training sessions * Experience working with large enterprise accounts * Strong understanding of hybrid integration architectures (MQ, ACE, CP4I, Kafka) * Experience managing solution portfolios spanning implementation, upgrades, testing, and production‑readiness transitions * Organized, self-driven, and able to handle complex technical challenges Interpersonal Skills * Strong communication, collaboration, and negotiation skills * Comfortable in dynamic, high-pressure client environments IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.