Job Title

Cargo is seeking an individual with proven leadership experience and a high level of accountability for driving performance while creating unforgettable customer experiences to join our team as a Manager - Cargo Operations at JFK. The successful candidate will lead a diverse team of Cargo professionals, administrative support personnel, and business partners. The candidate must be a composed, approachable, and visible leader with the skill to build high-performing teams through inclusion, consensus and creativity. The Manager - Cargo Operations is responsible for driving safety improvements, strengthening our strategy around service recovery, enhancing the customer experience through differentiated, world-class service, and managing a large operation during high-stress situations. Summary of responsibilities (not comprehensive of all tasks): * Ensures a smooth, safe and secure operation, emphasizing safety, collaboration and customer service consistent with the Delta brand * Models Delta's vision and values while maintaining and improving methods of communication with the team * Responsible for the DASH operation at LGA * Manages JFK's Cargo warehouse vendor * Develops operating plan for the station and identifies if capital plan is needed * Accountable for all internal and external regulatory matters, acts as the key communicator of timely and accurate information * Manages costs and executes on budget targets throughout the year to ensure company financial objectives are met * Develops both strategic and tactical plans that create a safety conscious environment that results in employee safety and well-being * Monitors for at-risk behaviors through daily safety observations and ensures adherence to the station Safety Business Plan * Develops business cases to support station projects and communicate benefits both financial and experiential * Promotes and upholds the Delta culture visible leadership - individual and group and verbal as well as written communication - in order to promote Delta corporate goals and workplace initiatives * Inspires and motivates employees to do their best, champions change and leads strategically to inspire thought processes and decision making * Responsible for the leadership development of direct reports through mentoring, on-the-job training, and delegation, and continually provides targeted support, guidance, coaching and motivation based on individual needs * Measures and analyzes performance of direct reports using performance management tools, available customer service and operational metrics, job shadowing, and direct observation * Provides station-wide communications on the status of performance and acts as the subject matter expert at all times of station activities * Makes sound decisions with positive results * Leads by example to ensure distinctive customer service is delivered to every Delta customer and resolves issues for customers regarding service failures or other complaints