Job Title

Clerical Float Job Type: Full-Time / Non-Exempt Job Schedule: Monday - Friday, with the possibility of a weekend shift as needed Job Location: Muskegon, MI Hackley Community Care is seeking a reliable, adaptable, and customer-focused Clerical Float to join our team. Under the supervision of the Patient Access Manager and/or Site Manager, this role provides flexible administrative support across multiple departments and locations to ensure smooth daily operations. Benefits and Perks: * Paid holidays * Paid time off * Quarterly bonus * Retirement plan * Medical, dental, vision, and other insurances * Vendor discounts Position Summary: The Clerical Float is a versatile team member who supports a variety of administrative functions, including medical, dental, and school reception; mail courier services; switchboard operations; medical records; and patient coordination. This role requires flexibility, strong organizational skills, and the ability to multitask in a fast-paced healthcare environment. Job Responsibilities: * Reception (Medical, Dental, School-Based Health): * Greet and assist patients in a professional and welcoming manner * Schedule appointments and manage calendars * Collect and update patient demographic and insurance information * Verify insurance and collect copays and patient balances * Manage patient check-in and check-out processes Mail Courier: * Distribute internal and external mail and packages between locations * Switchboard: * Operate the main phone line, directing calls and assisting with inquiries * Manage incoming faxes and general communications Medical Records: * Maintain and organize patient records * Ensure accuracy, confidentiality, and compliance with regulations Patient Coordination: * Assist new patients with registration and onboarding * Provide information and support to ensure access to services Job Qualifications: * High school diploma or equivalent required * One year of medical office or medical records experience or training within the past five years preferred Skills & Abilities: * Strong interpersonal and professional communication skills * Excellent organizational skills and attention to detail * High level of accuracy in work * Basic computer proficiency * Ability to adapt and multitask in a dynamic environment * Strong teamwork skills with the ability to build positive working relationships * Excellent customer service skills * Self-motivated with the ability to work independently * Ability to travel between multiple facility locations as needed