Job Title

**Employment Type:** Full time **Shift:** Day Shift **Description:** **Position Purpose:** This individual is responsible for obtaining and inputting information received for DME (Durable Medical Equipment) referrals and follow through for compliance. This person will serve as a resource for internal/external customers requesting MercyOne North Iowa DME services while collaborating with clinical staff regarding referrals. **What you will do:** + Receives and processesreferral information for allpotentialDME patientswhiledemonstratingexcellent customer service. + Performsinsurance verification forDME, priorauthorizationand follow-up. + Collaborates with clinicians for ongoing authorizationfora variety of insurances. + Accessespertinent patient health informationonpatientsand enters into the electronic medical record (EMR). + Receivescalls from customers and colleagues and triages to theappropriate disciplineifindicated. + Compiles the packet for newpatients to DMEandtransfersof care from other DME providers + Schedulespatient appointments forDMEdepartmentandassistswith scheduling/reschedulingassignmentsas needed. + Collects andtracksdata as requested andenters intospreadsheets. + Maintainsrequireddepartmentconfidentiality and abides by HIPPA regulations. + Provides competent patient care to the aboveindicatedpatient populations by obtaining and appropriately interpreting data, makingappropriate decisionsbased ondemonstratedknowledge of age-specific growth and development, and appropriately adapting proceduresand treatments. **​** **Hours/Schedule:** + M-F 8- 4:30, no weekends, no holidays. Starting on site, possible hybrid option in future (after 6 months) **Minimum Qualifications:** **Education:** + Associates of Arts preferably in a healthcare related field **Experience:** + Must have experience of one or more years in a medical setting + PreviousDMEexperience preferred + Proficiencywith Microsoft products (Excel, Word, Outlook, etc.) + **Special Skills and Competencies:** + Must possess interpersonal skills sufficient to interact effectively with internal and external customers. + Must possess critical thinking, problem-solving skills, strong organizational skills, and utilize effective communication skills. + Must be able to prioritize duties and function within a fast-paced environment. + Proficient computer and typing skills. **Position Highlights and Benefits** + Education Assistance offered + Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater + Competitive wages; including weekend and night differentials + Generous paid time off program + Retirement Savings program with employer match starting on Day 1 **Ministry/Facility Information:** **MercyOne North Iowa** Medical Center provides expert health care to 15 counties. MercyOne North Iowa Medical Center (is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center (is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000. With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region. MercyOne Medical Group - North Iowa is part of Iowa's largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics. **Our Commitment** Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran