Job Title

PRIMARY FUNCTIONS: Under the supervision of the Dental Front Desk Lead, serves patients by greeting and helping them with their appointment needs; maintaining records and accounts. Promoting Neighborhood Health services by consulting, gathering information, and evaluating patient needs. Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health. DUTIES/ RESPONSIBILITIES: (Essential Functions: Duties and responsibilities noted with bullets are considered to be the essential functions of the job). * Greets patients, families, and visitors in a courteous, friendly, and professional manner. * Effectively utilizes the Electronic Medical Record (EMR) to register new patients and updates existing patient demographics by collecting detailed patient information including personal and financial information. * Verifies patient eligibility and or insurance coverage prior to the visit. * Verifies method of payment for service (Medicaid, Medicare, private insurance, etc.); Collects co-pays or deductibles prior to the patient being seen by the provider per established policies and procedures. * Informs patient of their outstanding balance noted in the EMR, collect said balance, and issue receipts when payment are collected. * Exercises utmost diplomacy and tact to provide excellent customer service for patients; problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed. * Call and remind patient of his/her appointment; inform patient of any outstanding balance and remind patient that dental appointments are prepaid. * Work closely with Dentist and Dental Assistants to ensure smooth patient flow and cut down on waiting time. * Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat. * Attends scheduled staff meeting and other meetings as needed. * Adheres to Neighborhood Health Policies and Procedure. * HIPAA compliance. Dental Specific Duties: * Verify patient's file in the Dental program is current with EMR and verify that correct billing type is assigned. * Complete New Patient check-in: have patient complete health history form, new patient registration, scan into dental record and alert patient's account as to type of dental chart is assigned. * Manage routing slip for start and end of day reporting verifying completed treatment with Electronic Dental record. * Verify that dental claims are completed correctly before HL7 checkout procedures. * Keep records of and follow up on dental referrals for patients who need specialized treatment. * Complete reports monthly reports for Ryan White program. OTHER DUTIES: * Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area. * May be assigned to various project lead roles to advance the development of the department and support ad hoc needs. * Must be able to rotate between different locations. * Able to work on the weekend or evening hours if needed. * Able to work under minimal supervision. * Employee will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances. * Other duties as assigned. QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS: * High school graduate/GED with a minimum of 2 years' experience in the medical field answering phones, setting appointments and handling patients questions and/or complaints. * Ability to relate to patients, through familiarity with medical terminology and triage procedure. * Demonstrated ability to build and maintain good customer rapport. * Excellent interpersonal communication skills and the ability to work effectively with a diverse work force and client base. * Experience with information technology, electronic health records, medical records & dental records, culturally diverse populations and care of underserved populations. * Knowledge of local health care environment. * Ability to speak read and write in English or Spanish preferred.