Job Title

This position is located in the Health Information Management (HIM) Section of the Patient Administration Department at the Captain James A. Lovell Federal Health Care Center (FHCC) in North Chicago, IL. The MRT (ROI) reviews and processes requests for patient protected health information (PHI) provides direct customer service to the Veteran (or third party). An MRT (ROI) must possess expertise in all applicable Federal laws, rules, and regulations regarding release of health information The Lead MRT (ROI) position includes the following duties: * Facilitates team or unit processes by working in collaboration with team members or employees to ensure that tasks are completed, that good working relationships among team members and with management are maintained, and that team priorities and goals, needs, and achievements are coordinated with management. * Performs lead functions over MRT (ROI) positions at the GS-4-6 grade levels. Provides guidance and technical direction necessary for accomplishing the work of the unit or team. * Serves as work leader, assuring the work assignments of employees in the unit are carried out. Distributes and balances workload and tasks among employees. Assures the timely accomplishment of work assigned to the team. Assures each team member has an integral role in developing the final product or providing the assigned service. * Communicates to the team the problem to be solved or program issues under review and coaches the team and/or individual team members in identifying the parameters of a viable solution. Ensures the organization's "vision" is integrated into the team's goals, strategies, activity plans, and work products. Ensures team members participate in both short-term and long-term planning stages of team projects. * Continually interacts with team members aimed at building consensus and to serve as negotiator and coach for coordination of team initiatives. * Trains team members in the accomplishment of tasks or projects. Maintains current knowledge and answers questions from team members on procedures, policies, and directives. Provides expert advice on specific tasks, procedures, and policies. * Makes written instructions, reference materials, and relevant background material available. Obtains needed information on decisions from the supervisor on major issues and problems that arise. * Monitors the status and progress of work and makes adjustments in accordance with established priorities. Obtains assistance from the supervisor as needed for major issues or problems that arise. * Maintains records of work accomplishments. Checks work in progress to see that supervisor's instructions have been met. Instructs employees in specific tasks and job techniques * Resolves simple informal complaints of employees and refers more serious matters to the supervisor. * Makes recommendations to supervisor as requested concerning promotions, reassignments, recognition of performance and personnel needs.. Work Schedule: Monday - Friday, 7:30 am - 4:00 pm Telework: Available Virtual: This is not a virtual position. Functional Statement #: 06069F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized