Job Title

Valley Presbyterian Hospital Job Description JOB SUMMARY: Under the direction of the Director, Manager, or Supervisor, performs all reception and secretarial duties, including greeting all patients to the department in a courteous and professional manner. Performs a variety of duties that require independent judgment, ingenuity and initiative. Assumes responsibility for designated areas and duties as required in Imaging Services, Nuclear Medicine, Radiation Therapy, Cardiology, GI Lab, or other Ancillary Departments. EXPERIENCE/QUALIFICATIONS: * Familiarization with office functions, filing documents, and phone usage. * Familiarization with medical terminology preferred. * Type of minimum of 40 words per minute. * Computer & Meditech system experience preferred. * PACS film storage experience preferred. * Familiarization with Joint Commission mandates, regulations and National Patient Safety Goals. * Knowledgeable and sensitive to HIPAA compliance in accessing patient information. * Current knowledge and skills appropriate to the patient population demographic. EDUCATION: * High school graduate equivalent or comparable experience preferred. LICENSURES/CERTIFICATION: * Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment. MUST HAVES: * All required licensures, certifications, mandatory education; along with annual occupational health screenings must be completed prior to the expiration date or by the end of the month in which they are due. Reference the Educational Requirements: Must Haves, Mandatory and Unit Based policy (in electronic policy management system) for the specific requirements for this position. DUTIES AND RESPONSIBILITIES (These are the essential job functions for this position. The essential functions of this job include, but may not be limited to those listed in this job description. Employees hired for this position must be able to perform the essential function of this job without imposing significant risk of substantial harm to the health or safety of themselves or others): * Performs all front desk reception duties of the Diagnostic Imaging Services as follows: * Greets all Out-Patients to the department * Schedules all Out-Patient and/or In-Patient exams as required; explains all routine examinations and preps * Records all In-Patient, Emergency, and Out-Patient exams scheduled for that day on the Control Board * (when necessary). Generates and processes all paperwork required for the ordered procedure * Records all information necessary for patient record archival and/or retrieval. * Registers patients and processes all necessary paperwork for patients at the Out-Patient Services Center (OSC) * Enters departmental charges for all Diagnostic Imaging Services Department, G.I. Lab and reviews MRI In-Patient log/billing for accuracy. * Responsible for all duties related to the maintenance of the Radiology Film Library: * Film storage (current) * Film retrieval (long term) * Duplicates films * Handles films from Surgery * Updates film jackets * Purges films weekly * Purges films to IM/storage yearly * Handles Subpoenas * Prepares SCOI films * Files reports * Monitors outside films * Monitors & verifies MRI In-Patient films have been received * Assists in maintaining statistical data required assuring they are current and available upon request for review by the Directory of Clinical Services. * In cooperative and helpful in a clear and courteous manner to staff, physicians, patients and visitors. Provides information concerning the Film Library procedures and policies to patients, hospital personnel, and medical staff as required. * When assigned to OSC, deposits checks/cash received to the hospital business office as required. * Makes copies of films and completes all necessary paperwork as required for the patients, physicians and/or outside agencies (copy services, Lawyers, etc.) in a timely manner. * Knowledgeable regarding all Diagnostic Imaging procedures performed, along with patient preps and length of procedure for all patient classifications, i.e., neonates, pediatrics, adolescent, adult, and geriatrics. * Witness and obtains patient signatures on all necessary forms required (i.e., Admission/Registrations OSC, consents, etc…). * Reviews OSC admission information for accuracy and thoroughness ensuring that proper authorizations are obtained and financial arrangements have been made. Also responsible for recording admissions on the Daily Log and prepares the Business Office Jackets on a daily basis. * Maintains all Logs (CT, Vascular, Ultrasound & X-Ray) on a daily basis and checks for thoroughness. * Aware of whom to call in the event of computer or machine breakdown, and knows downtime procedures for admissions, ordering procedures, etc. and can initiate without supervision. * Keeps all secretarial supplies/forms/appointment books current/stocked at all times. * Knows Radiology Management Computer System thoroughly to enable him/her to charge, credit, delete, look-up, etc… * Participates in Departmental C.Q.I. Program. * Knowledgeable and sensitive to patients' rights in delivery of care and treatment. * Participated in Cross-Training Program. * Responsible for completion and distribution of Monthly Statistics. * Responsible for monitoring the workflow within the department and to ensure that tasks are completed and to keep the Office Manager informed of any delays in service. Complies with VPH policies and procedures on customer satisfaction and service excellence. Demonstrates professionalism and cultural sensitivity in coordinating activities and communicating with all customers, peers, and the community at large. Conducts self in a professional, respectful and courteous manner during all interactions. Works effectively and collaboratively with others toward common goals. Communicates accurately, honestly, supportively and in a timely manner with department and interdepartmental team members. Demonstrates effective business writing and oral communication skills, handwriting is clear and legible. Participates in operational aspects of the department, and maintains/participates in performance improvement activities within the department. Participates in all departmental specific training, Environment of Care (injury/illness prevention, fire/life safety, hazardous materials, emergency preparedness, utilities management, medical equipment management, safety and security management), infection control (standard precautions, TB Exposure Control Plan, Bloodborne Pathogen Exposure Control Plan). Demonstrates knowledge of and follows safety practices. Understands the importance of safety, including patient safety in the work place. Maintains a safe environment for self and others. Actively participates in the Patient Safety Program, including event reporting. Identifies sentinel events/near misses and responds per defined organization processes. Participates in education activities and process implementation. Demonstrates advocacy for the patient/customer and appropriately acknowledges patients, customers and visitors. The above statements reflect the essential functions considered necessary to describe the principle content of the job. They are not intended to be a complete statement of all work requirements or duties that may be inherent in the job. WORK ENVIRONMENT: * Primarily a inside building, well lit and ventilated, which may consist of multiple treatment and/or work sites. * Fast and continuous work pace with variable workload. * Frequent contact with staff and public under a variety of circumstances. Requires ability to communicate clearly (in English) verbally and in writing for effective communication with other staff members, physicians, vendors, community members, patients and patient families, employees and applicants of all socio-economic levels from a diverse cultural and ethnic population. * Handles emergency/crisis situations in accordance with Hospital policy. * Answers phones or pages; may carry a beeper/pager, and/or use a two-way radio. * Potential risk of exposure to hazards from chemicals (toxic and non-toxic), flammable materials, gas or electrical or radiant energy or equipment with/without moving parts. * Able to do prolonged standing, walking, and pushing gurney, wheelchairs, and beds. * Flexibility of movement in regards to reaching and bending is needed. * Lifting and moving of patients and equipment is necessary. * Requires lifting of at least fifty (50) pounds. PHYSICAL DEMANDS: Patient Care * Continuous standing/walking and occasional/intermittent sitting. * Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and shoulder level to handle/operate medical equipment/devices. * Frequent reaching above shoulder level and overhead. * Frequent forward bending, twisting, squatting and kneeling; occasional climbing. * Occasional repositioning and transferring patients weighing up to 200 pounds between bed, chair, and gurney. * Occasional lifting and carrying equipment weighing up to 25 pounds. * Occasional/intermittent pushing of gurneys, wheelchairs, bed and other medical equipment over tiled and carpeted surfaces. * Continuous use of near vision to read medical equipment such as monitoring devices and reading documents and computer screens; hearing and verbal communication to interact with patients, co-workers, and other customers. Clerical/Administrative Patient Care * Frequent sitting and standing/walking with frequent position change. * Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level. * Occasional/intermittent reaching at or above shoulder level. * Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting, and climbing. * Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds. * Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties. Clerical/Administrative Non-Patient Care * Frequent/continuous sitting with occasional, intermittent standing/walking. * Continuous use of bilateral upper extremities in fine motor activities requiring fingering, grasping, and forward reaching between waist and chest level. * Occasional/intermittent reaching at or above shoulder level. * Occasional/intermittent bending, squatting, kneeling, pushing/pulling, twisting and climbing. * Occasional/intermittent lifting and carrying objects/equipment weighing up to 25 pounds. * Continuous use of near vision, hearing and verbal communication skills in handling telephone calls, interacting with customers and co-workers and performing job duties.