Job Description Please note the required shifts are Mon - Fri 10:00 AM- 7:00 PM or Tues - Sat 7:00AM - 4:00PM Pacific Time Zone. Job Summary Makes outbound calls to members, completes assigned hand-dial lists, and provides proactive member support, information, and assistance. Adheres to member interaction departmental standards, call quality, and documentation requirements. Job Duties * Schedules high-quality member appointments daily to meet departmental goals. * Completes assigned hand-dial lists and member research requirements with accuracy and efficiency. * Provides basic support and guidance to members with empathy and professionalism. * Participates in ongoing training sessions to enhance service quality and knowledge. Job Qualifications REQUIRED QUALIFICATIONS: * At least 1 year experience in a healthcare service environment, or equivalent combination of relevant education and experience. * High attention to detail and ability to follow member interaction scripting. * Flexible and adaptive to changing priorities and workflows. * Compassionate and service oriented. * Bilingual (English and at least one additional language, as required). * Strong verbal and written communication skills. PREFERRED QUALIFICATIONS: * Healthcare administrative support experience in roles such as Medical Office Assistant, Patient Services Representative, Medical Receptionist, Front Desk Coordinator, or Scheduler. To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $20.25 - $30.39 / HOURLY * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. About Us Molina Healthcare is a nationwide fortune 500 organization with a mission to provide quality healthcare to people receiving government assistance. If you are seeking a meaningful opportunity in a team-oriented environment, come be a part of a highly engaged workforce dedicated to our mission. Bring your passion and talents and together we can make a difference in the lives of others. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.
Job Title
Representative, Care Connections Member Advocate - Must Be Bilingual in Spanish - CA ONLY