Job Title

Position: Customer Service Representative Reports to: Customer Service Lead & Sales ManagersPurpose of position: Delivering a Legendary Experience to customers and those that serve them in the area of office functions resulting in cost effective operations and complete customer satisfaction.Responsibilities • Contribute to an office staff that meets or exceeds company objectives with great customer service, good communication, and contagious positive attitude • Complete daily, weekly, and monthly office tasks to meet required deadlines • Ensure daily sales receipts, inventory, invoices, deliveries, A/P, Customer Service Requests, Service Work Orders, Items Received, credit memos, returns, vendor charge backs, Item descriptions for web site and price tags, and acknowledgements, are entered into Profit System on a daily basis • Prepare daily deposit and balance cash, credit cards, and finance monies • Balance and close each day in PSI computer system • Professionally answer the phone direct calls, take messages, and handle any customer or employee questions or requests in a timely and customer friendly manner• Run the customer check out processes using the cash register, credit card, financing machine, and computer in an efficient and effective manner • Schedule deliveries, pick-ups, Customer Service, and repairs for suppliers and customers • Prepare management reports and any other tasks as requested by management • Undertake and complete other responsibilities as assigned in objective setting with management. • Undertake and support any policy, change, system or work rules the company implements regarding this position.Additional job requirements: • Must be able to lift up to 40 pounds without the aid of another person to store and retrieve files and boxes of paper etc. • Must be able to bend, stoop, push and pull in the performance of office related duties • Must be able to use fingers bilaterally and unilaterally to count money, unload boxes, and operate office equipment • Must be able to stand for up to eight hours at a time while performing work duties • Must be able to maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that will sometimes include increased levels of work-related stress