Job Title

PRIMARY ACCOUNTABILITY: Integral part of the behavioral health / primary care team providing quality, comprehensive care, by providing accurate, effective interpretation between the patient and behavioral health specialist or primary care provider. Assists with other patient care coordination activities as directed by supervisor. PRIMARY DUTIES AND RESPONSIBILITIES Interprets for patients who prefer communication in Spanish, and assists the patient to communicate with the behavioral health specialists, primary care providers, and other FHC staff during the patient visit Coordinates and assures access to identified areas of care necessary for improved patient health Assists patients by scheduling appointments, assists in generating referrals and obtaining prior authorizations Assists patients with coverage by providing access to insurance enrollment assistance Communicates health information to patients, support staff, and team members Answers patient phone calls, documents and communicates processes in Electronic Health Records (EHR) Relays appropriate information to the patient and medical team via face to face, phone, mail or documentation in EHR Assists care team with patient education and support groups Monitors and processes voice mail, EHR messaging and email in a timely manner Assists BH Specialists with patient visits Escorts patients to consult rooms Obtains and documents all vital signs Administers SBIRT and other relevant screeners Collects and enters screener results and meaningful use data into EHR GENERAL DEVELOPMENT Requires basic organizational skills, typically to organize own work Job duties require the ability to work independently and as part of a team Job duties are typically performed in response to workflow or ongoing direction by supervisors or others Employees are expected to determine an effective response to situations encountered within established precedent Work requires consideration of the impact of work product on other employees in the work process PROFESSIONAL & TECHNICAL KNOWLEDGE Possesses a basic level of written and verbal communications skills, computational and computer skills and mathematical knowledge typically acquired through completion of a high school program. Bilingual English/Spanish communication, written and verbal required. WORK ENVIRONMENT Work is performed in an ambulatory care setting, which may include the requirement of working at other sites. Must have reliable transportation and provide documentation of auto insurance and valid driver's license as required.