Join the City of Chattanooga Team Chattanooga, a vibrant and growing community of over 190,000 residents within a metropolitan area of nearly 600,000 is known as the "Scenic City" for a reason. Nestled along the Tennessee River and surrounded by the foothills of the Appalachian Mountains, we are a hub of outdoor adventure and innovation. Home to the University of Tennessee at Chattanooga (UTC) and Chattanooga State Community College, our city blends a rich industrial history with a tech-forward future-famously powered by the nation's first community-wide "Gig" fiber-optic network. The City of Chattanooga was also recently designated as a "National Park City," the first of its kind in the United States. Our Organization As a City, we are powered by a dedicated workforce of approximately 2,600 employees committed to excellence in public service and making Chattanooga the best community in the country. Our team ensures our city thrives through a wide range of municipal services, including: * Public Safety: Chattanooga Police and Fire Departments. * Infrastructure & Utilities: Public Works, Waste Resources, and specialized Stormwater management. * Quality of Life: Award-winning Parks and Outdoors and Community Development systems and the Chattanooga Public Library. * Transportation: The Chattanooga Metropolitan Airport (CHA) and citywide transit and pedestrian friendly initiatives. * Innovation: Leading-edge smart-city programs with a commitment to cutting edge workforce development policies to ensure all our residents can get ahead. Why Choose Chattanooga? The City of Chattanooga's workforce is the heartbeat of our community. We don't just offer jobs; we offer careers with purpose: making Chattanooga the best city in America. We are committed to being the premier employer of choice in Southeast Tennessee by providing: * Competitive Compensation: Robust pay scales that reflect our commitment to our staff. * Work-Life Balance: Generous paid time off and flexible scheduling where possible. * Exceptional Wellness: Comprehensive health benefits and wellness programs designed for you and your family that deliver savings to you beyond your paycheck, featuring a centralized health clinic and pharmacy for all City employees. . * Growth: A focus on professional development and upward mobility within the organization. * The Great Outdoors: Your Backyard Playground: Chattanooga isn't just near nature, it's immersed in it. As one of the most biodiverse cities in North America, the "Scenic City" offers an ecological richness that few places on earth can claim. Whether you are an adrenaline junkie or a weekend wanderer, world-class adventure is always less than an hour away. * Vertical Adventures: Scale legendary sandstone cliffs in what is widely considered the premier rock climbing hub of the Southeast. * Water & Rapids: From the high-octane whitewater kayaking of the Ocoee River to world-class bass fishing and peaceful paddling on the Tennessee River. * Trails for Miles: Explore a massive network of mountain biking and hiking trails that wind through lush ridges, hidden waterfalls, and deep river gorges. In Chattanooga, "work-life balance" means you can finish your shift and be at a trailhead or on the water before the sun sets. Our mission is to work together to build a safe, vibrant, and sustainable city for all Chattanoogans. To do that, it takes a team of skilled and passionate individuals. So, if you'd like to call Chattanooga home - or maybe you already do! - and want to further your career through meaningful work that makes a true impact where you live, we'd love to talk to you. Salary: G.S.04 $16.67 - $18.23 per hour Work Hours: Monday - Friday, 7:00 A.M. - 3:30 P.M. (EST) * Hours may vary due to work assignments, or projects.* Work Location: 125 Amnicola Hwy, Chattanooga TN 37406 FLSA Status: This is a Non-Exempt position. Department: Public Works - Fleet SERIES LEVEL: The Fleet Service Writer is a stand-alone classification in the Department of Public Works. ESSENTIAL FUNCTIONS: (The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.) Provides excellent customer service by greeting customers, understanding their repair needs, and ensuring their questions and concerns are addressed promptly. Accurately writes up service orders, including detailed descriptions of problems reported by customers and preliminary diagnoses. Maintains comprehensive records of service orders, work performed, customer interactions, and billing information in the service database. Acts as the primary communication link between customers, technicians, and vendors ensuring clear understanding of service requirements and customer expectations. Manages service appointments, ensuring efficient use of resources and timely completion of repairs. Prepares and explains invoices to customers, providing detailed information on services provided, parts replaced, and costs involved. Must meet regular attendance requirements. Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens. Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner. Perform other duties as assigned. DEPARTMENT SPECIFIC DUTIES (if any): MINIMUM QUALIFICATIONS: High school diploma or GED with two (2) years of experience in an automotive service writing or similar role, or an equivalent combination of education and experience. Knowledge of automotive repair and maintenance is required. LICENSING AND CERTIFICATIONS: Valid Driver's License KNOWLEDGE AND SKILLS: Knowledge of basic principles of automotive repair and maintenance. Customer service best practices. Operation of standard office equipment and relevant software applications (e.g., service management software). Skill in communicating effectively, both orally and in writing. Managing and organizing service orders and customer information. Analyzing and interpreting information provided by customers and technicians. Building and maintaining positive customer relationships. PHYSICAL DEMANDS: Positions in this class typically require sitting, talking, hearing, and repetitive motions. May require occasional lifting of up to 20 pounds. WORK ENVIRONMENT: Light Work: Exerting up-to 20 pounds of force occasionally and/or up-to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. Work is primarily performed in an office within a garage or fleet management facility, with occasional exposure to shop environments. This position may require occasional overtime and weekend work, as determined by the Fleet Manager. SPECIAL REQUIREMENTS: Safety Sensitive: N Department of Transportation - CDL: N Child Sensitive: N SUPPLEMENTAL INFORMATION: This position requires pre-employment screening(s) that include: background check / drug screening The City of Chattanooga, Tennessee is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer. JES 3.26.25
Job Title
Fleet Service Writer