Job Title

As Senior Leader, Home Delivery you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience. YOUR RESPONSIBILITIES * Live Our Vision, Values and Beliefs every day * Assess, coach, train, mentor and develop direct reports to perform at an optimal level * Strategically plan, direct and oversee daily workflow and deliverables across all functions * Own all facets of P&L management and accountability, including analysis and reporting * Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries * Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery * Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards * Address and resolve escalated customer service issues in a timely and thorough manner OUR REQUIREMENTS * 5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers * Adept at hiring, training, coaching and executing all facets of employee performance * Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles * Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills * Relentless passion for providing world-class service within the organization and to our customers * Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position * Ability to visit clients in assigned geographic territory * Must pass background, MVR and drug screen PHYSICAL REQUIREMENTS * Ability to lift at least 50lbs