Job Title

The primary focus of this position is to provide excellent customer service to physicians and patients referred for appointments/services at USF Health. Serves as the point of contact for patients being referred to USF Health to schedule provider referred appointments/services within the practice plan. Screens and processes internal referrals generated by USF Health and/or outside providers.Required:High School Diploma or Equivalent Work Experience and Additional Information• 3 years of customer service experience in healthcare• Completion of 6-month probationary period in USF Patient Access Center• Demonstration of accurate scheduling and registration for assigned areas within referral serviceDuties & Responsibilities • Process and track patient referrals for all departments for timely transfer of patients and record• Receive and review individual productivity reports to self monitor and improve performance if required• Identify and route patient appointment information to the correct recipient via computer database and/or telephone call• May assist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages for authorization• Assure quality through review and reports to identify and route patient appointment information to the correct recipient via computer database and/or telephone call• Interact with clinical staff and assist with referrals for timely and efficient proce• Perform Patient Access functions for all specialties and divisions such as registration, pre-registration, scheduling, and benefit verification to ensure daily operations are maintained according to standard• Assist in monitoring electronic faxing referral authorization requests and EMR in basket messages to address messages for authorizations