Job Title

The Medical Interpreter will provide language interpretation services to patients, families and staff in critical, acute,or chronic medical situations as needed. The Medical Interpreter will provide services in person, telephonically or via video remote to assist patients and families in their interactions throughout the hospital.Qualifications:Minimum EducationBachelor's Degree or equivalent years of experience. (Required)Minimum Work Experience1 year Experience as interpreter for individuals in critical situations. (Required)Required Skills/KnowledgeBilingual Language SkillsFluency in English and SpanishHighly proficient in medical terminologyRequired Licenses and CertificationsSuccessfully pass the Interpreter Skills Assessment, or equivalent, provided by CNH.40-hour Medical Interpreter Training Course Completion (must have proof of certificate from a reputable training institution). (Required)Functional AccountabilitiesEliminates Language Barriers to Patient CareFacilitate communication among patients, families, and staffInterpret directly and accurately, without omissions, addition or interference with communicationManage assignments independently without close supervisionSet limits appropriately; maintain professional boundaries as interpreter; maintain patient, family and staff rights to confidentiality privacyMaintain professional role and sensitivity during critical medical and/or psychosocial situations; respect all parties in their discussion and their individual rolesAbide by Interpreter Code of EthicsDemonstrate accurate, clear, and timely verbal and written communicationProvide sight translation of patient of patient care related documentsProvide document translation of limited list of patient related materialsPromote Appropriate Utilization of Interpretation Services by StaffEducate staff in use of interpreter and available interpretation servicesCommunicate with staff about staff needs and patient/family needsWork closely, interdepartmentally, provide recommendations by communicating information as requested and directed by medical provider/critical staffPartner with program staff to share best practices and to ensure cultural and linguistic requirements are metAdvocate for patients/families with staff to facilitate continuity of careProvide sound recommendations to departmental leadership to ensure adequate services to non-English speaking patients and familiesContributes to a Well-Organize ProgramHelp to ensure interpretation assignments are coordinated accurately, effectively and efficientlyMaintain schedules and required logs/tracking system in order to track project progress and productivityKeeping and organizing interpretation requests and reportsAccurately document interpretation assignments in all systems and databases used and required by the programFacilitate the distribution, coordination, and assignment of day-today activities among fellow division staff and under the guidance of the division leadershipThe individual in this role may assume additional job duties beyond those outlined in this job descriptionOrganizational AccountabilitiesOrganizational Accountabilities (Staff)Organizational Commitment/Identification Anticipate and responds to customer needs; follows up until needs are metTeamwork/CommunicationDemonstrate collaborative and respectful behaviorPartner with all team members to achieve goalsReceptive to others' ideas and opinionsPerformance Improvement/Problem-solvingContribute to a positive work environmentDemonstrate flexibility and willingness to changeIdentify opportunities to improve clinical and administrative processesMake appropriate decisions, using sound judgmentCost Management/Financial ResponsibilityUse resources efficientlySearch for less costly ways of doing thingsSafetySpeak up when team members appear to exhibit unsafe behavior or performanceContinuously validate and verify information needed for decision making or documentationStop in the face of uncertainty and takes time to resolve the situationDemonstrate accurate, clear and timely verbal and written communicationActively promote safety for patients, families, visitors and co-workersAttend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance