Job Title

Lead Office System Assistant - Radiology Support (UPMC Presbyterian) a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } We are now hiring for a Lead Office System Assistant to support the Radiology Support Department at UPMC Presbyterian. This role provides front desk leadership and operational support, ensuring timely patient check‑in, efficient workflow, and an exceptional patient experience while serving as a resource and role model for Office System Assistants.Schedule: a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Monday-Friday, 8:30 AM-5:00 PM; rotating Saturdays, 6:30 AM-3:00 PMResponsibilities: + Lead and support front desk operations; ensure efficient workflow and issue resolution + Accurately check in patients, verify demographics/billing, and coordinate radiology exams + Schedule inpatient, outpatient, and add‑on exams per departmental guidelines + Answer multi‑line phones professionally; route calls and obtain missing provider orders + Maintain documentation accuracy, confidentiality, and HIPAA/UPMC compliance + Deliver excellent customer service, including service recovery and complaint resolution + Communicate effectively with the healthcare team, support training and teamwork + Demonstrate flexibility, sound judgment, and adaptability in a fast‑paced environment + High school diploma is required. + A minimum of six months clerical experience is required. + A strong knowledge of medical terminology is required. + ICD-9 coding experience desired. + Knowledgeable in the use of computers including Microsoft Word and Excel. + Excellent customer service skills are required. + Previous radiology experience is preferred. Licensure, Certifications, and Clearances: + Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran