Job Title

About Rx RedefinedHealthcare shouldn't be complicated, especially for patients living with chronic conditions. Rx Redefined was founded in 2018 with a mission to positively impact the lives of others by constantly challenging the status quo in healthcare.Our revolutionary business model enhances healthcare outcomes specifically in the Durable Medical Equipment, Prosthetics, and Orthotics Supplies (DMEPOS) space. Our platform enables physicians to navigate the complexity of compliance and leverage advanced technology to streamline the logistics required to serve their patients effectively, while simultaneously reducing healthcare costs by significantly reducing fraud, waste, and abuse in an industry that desperately needs reform.We're a fast-growing startup with a simple goal: improve access, outcomes, and patient experience. Our team thrives on solving tough problems, pushing for better solutions, and doing the work that truly makes a difference.At Rx Redefined we value our people, transparency, dedication, and hard work through a patient-first mentality. Join us, and help redefine healthcare for the better.About the roleThe Clinical Specialist serves as a key partner to both customers and internal teams by supporting patient escalations, customer launches, staff training, and ongoing account performance. This role combines clinical knowledge, operational support, customer relationship management, and compliance expertise to ensure providers and patients have a seamless experience with Rx Redefined.The ideal candidate is proactive, highly organized, and comfortable balancing patient support, customer engagement, data analysis, and clinical documentation review.What You'll DoServe as the first line of support for patient escalations across assigned customer accountsSupport customer launches, including onsite training and engagement with clinical and support staff as neededServe as a subject matter expert on Rx Redefined's platform, DMEPOS products, workflows, and EMR systemsExecute tactical components of the Prescription Navigation strategy and escalate performance concerns to the account teamPartner closely with the account team to drive customer success and optimize account performanceConduct onsite visits, support new staff training, and assist with execution of strategic initiativesReview account data and performance reports to identify trends, gaps, and opportunities for improvementUtilize EMR systems to communicate with customers, coordinate support activities, and manage follow-up tasksReview patient charts and documentation to ensure compliance standards are met and act as an escalation point for documentation concernsSupport customers through operational challenges while maintaining a high level of service and responsivenessCollaborate cross-functionally with Sales, Operations, Implementation, Revenue Cycle, Customer Success, and other internal teams to ensure alignment, streamline workflows, and drive strong customer outcomesContribute to cross-functional initiatives and help improve processes that enhance the customer and patient experienceWho You AreActive RN or LVN license preferred but not required3+ years of experience in patient care, healthcare operations, or a clinical support roleExperience working within EMR or EHR systemsStrong understanding of patient documentation, compliance standards, and clinical workflowsProven ability to navigate, troubleshoot, and adapt across multiple EMR platforms such as Epic, Cerner, Athenahealth, and VeradigmExperience supporting large, high-volume customer accounts, including enterprise healthcare systems and medical groupsExperience with DME distribution, nursing informatics, or healthcare technology is strongly preferredStartup, digital health, or high-growth healthcare experience is a plusExceptional time management skills with the ability to manage a high-volume workload across multiple time zonesStrong communication and relationship-building skills with the ability to support both customers and internal stakeholdersComfortable analyzing data, identifying trends, and making recommendations for improvementHighly organized with strong attention to detail and follow-throughProficient with Google Workspace, Microsoft Office, Google Sheets, and ExcelAbility to adapt and thrive in a fast-paced, evolving environment with changing workflows and prioritiesComfortable traveling for onsite visits, customer implementations, and training support as neededPhysical RequirementsAbility to work in a variety of environments, including office settings, medical practices, and customer sitesProlonged periods of sitting and working on a computerAbility to move quickly throughout medical offices and customer locations during onsite visits and implementationsComfortable managing multiple emails, calls, and priorities throughout the dayAbility to lift up to 30 pounds when neededBenefits & PerksMedical, dental, and vision coverage - 100% of the employee premium is covered by Rx Redefined.Professional growth - be part of a high-growth team where you'll learn quickly and see the impact of your work.Unlimited PTO.ADA/EEO: The employer will make reasonable accommodations in compliance with the American Disabilities Act of 1990. Rx Redefined provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.