Job Title

Full-Time, 40 Hours/Week Day Shift Onsite Summary: Serves as first point of contact for coordinating Radiology Services for out-patients, internal and external providers and other clinical and support staff. As a team member, you will work to provide the best care and services, to ensure customer satisfaction and a positive patient experience, upholding the Akron Children's Hospital's culture and values. Responsibilities: * Manages complex scheduling and coordination of services for Radiology appointment requests. * Responsible for knowledge and understanding of clinical criteria warranting specific Radiology orders, and scheduling according to the Department of Radiology guidelines. * Responsible for verifying and ensuring that all patients' physician orders are received, written and ordered correctly and in accordance with Radiology guidelines and protocols. * Ability to communicate STAT results to providers and patients, while maintaining HIPPA compliance and demonstrating sensitivity to the patients and families. * Gathers appropriate registration information, including demographic and insurance verification to expedite the Authorization/ Pre-Certification process and to achieve optimal reimbursement. * Greeting and registering outpatients for their appointments that includes gathering accurate demographic and financial information or scheduling of walk-in patients. * Other duties as required. Other information: Technical Expertise * Experience working with all levels within an organization is preferred. * Experience in healthcare is preferred. * Basic knowledge of medical terminology and patient scheduling experience preferred. * This position requires excellent communication skills. Education and Experience * Minimum of 1 year experience in patient registration, scheduling, office, or a customer service role, using computers, required. * High School Diploma or GED required. * CHAA (Certified Healthcare Access Associate) or related medical certification a plus. * This position requires telephone work, customer interface, the ability to work independently and use sound judgement Full Time FTE: 1.000000 Status: Onsite