Job Title

The employee will serve as the Lead Medical Technician assigned to the Specimen Procurement & Processing Department of Pathology and Laboratory Medicine Service (P&LMS). The lead technician works with the Phlebotomy Supervisor and other team members to ensure task completion and provides service to meet program and production goals. The purpose is to assist team in producing timely phlebotomy service to veterans with emphasis on maintaining a satisfactory level of customer service excellence. * THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION* Duties included but are not limited to the following: * Provides customers with laboratory information, supplies, collection instructions and referring the customer to the appropriate sections for test-specific technical information. * Interacts with internal and external customers in a courteous and professional manner. * Handles conflicts and problems with all customers constructively and appropriately. * Prepares the monthly schedule/duty assignment for all staff in the Phlebotomy Department when the Phlebotomy Supervisor is unavailable or delegates the duty. * Assigns personnel to the various subsections within the section (e.g. send outs, inpatient, outpatient, STAT draws, AM rounds) in a fair and equitable rotation to ensure accomplishment of the work within the standards of turn-around-time and acceptable limits of quality. Personnel allocation must be adapted and changed to accommodate changes in workflow, peak levels of operation and availability of personnel. * Is responsible for proper receipt and accessioning of specimens; processing specimens (centrifugation, labeling, pour-oils); entering and verifying results; following up on misdraws, deletions, cancellations and incompletes, reviewing LEDl orders, ordering send out tests, delivery of specimens, temp verification of incoming specimens, etc. * Obtains venous blood samples by aseptic venipuncture technique. Special requirements may be necessary when unusual testing is required. * Identifies the patient before obtaining any specimen and properly labels the specimen following specimen procurement according to established procedure. Work Schedule: Monday - Friday, 1330 -2200, rotating weekends and holidays. Recruitment & Relocation Incentives: Not authorized.