Job Title

Title: Front Desk Supervisor Location: Dental Clinic - 12750 SE Stark St., Portland, OR 97233 Schedule: This is an in-person position, Monday through Friday, 9:00am - 6:00pm with an hour lunch. Wage Range: $27.00 - $30.00 Hourly, Non-Exempt If you are a motivated and dedicated Front Desk Supervisor looking for an opportunity to contribute to an organization making a positive impact, we want to hear from you! At NARA Northwest, you'll find a supportive work environment where every team member is valued and respected. Whether you're passionate about healthcare, behavioral health, education, or social services, there's a place for you to make a meaningful difference. Company Mission: The mission of NARA NW is to provide education, physical, mental health services, and substance abuse treatment that is culturally appropriate to American Indians, Alaska Natives, and anyone in need. About the Company: At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives. With over 450 employees across a variety of programs-including medical and dental care, addiction treatment, housing assistance, and enrichment initiatives NARA NW offers numerous opportunities for growth and advancement, all while making a tangible, positive impact on the lives of others. Position Overview: The Front Desk Supervisor is responsible for the daily operations and workflow in the front office area in accordance with NARA's health and wellness objectives for patients and families. To ensure that the provision of dental health services takes place in a professional, non-biased environment and is accomplished efficiently and respectfully. What you will do: * Train receptionists and other back-office staff on front office duties * Maintain the Dental Front Desk manual which includes front desk workflows on common questions, scheduling, referrals, insurance verifications, etc. * Triages emergency phone calls in a timely and appropriate manner * Check patient voicemails and return calls promptly * Oversee and coordinate walk-in patient appointments, communicate any scheduling or triage issues to dental providers, and ensure smooth patient flow in the waiting area. * Handles patient complaints and refers them to the appropriate level of management if necessary. * Schedules for maintenance of front office equipment * Monitors administrative office supplies and requests as necessary. * Maintain petty cash if necessary and monthly reports to Fiscal on balance. * Complete required prior authorizations as required by OHP plans and private insurances. * Provide support to dental clinic for reporting on Care-Oregon grant, IHS grant and other grants that NARA dental may receive. * Check Residential charts weekly to make sure all documents are included.