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OverviewVCI is offering Hybrid/remote opportunities for Administrative/General Clerk roles working for the Office of Human Resources Processing Center for U.S. Government Agency Administrative Support Services in Indianapolis, IN.Duties / ResponsibilitiesThe duties of this position are developmental in nature and may include (but not limited to):Process personnel actions for CBP employeesCalculate service computation dates and federal benefit datesAnswer applicant status and employee inquiries via telephone, voice mail, and emailPrepare/file/store employee selection foldersUpdate applicant contact information and inquiries in tracking systemAnswer and respond to applicants and employees from Customer Inquiry line via phone and emailTrack and update electronic calendarsPrepare correspondence packagesProvide assistance to Local Property Officer with equipment and asset managementScan/upload accurate and legible documents into employee eOPFsAdhere to Office of Personnel Management's Guide to Personnel Record Keeping and other internal guidanceEnsure timely monthly shipments to OPF scanning/storage facilityScan loose new hire documents to internal share drive and into employee eOPFsProvide access to and password resets for USDA systems and E-VerifyAssist with Employee Personal Page (EPP) password resetsReview, certify, process timecards, and track attendanceConduct inventory of office equipment and suppliesPIV card administrator and issuerMinimum qualifications and requirements:High School diploma or equivalentActive Public Trust Clearance, or the ability to obtain and maintain one1 year (prefer 2 years minimum) demonstrating experience in the following: problem-solving techniques and analytical skills; reading, writing, understanding, and communicating in English; ability to perform multiple tasks and work well with others; ability to organize work and establish priorities; proficiency with Microsoft Office Word, Excel, Outlook, and AdobeAdditional duties for Contract personnel assigned to the Employee Services Branch and Processing Branch:Manage systems access requestsProvide access to and password resets for USDA systems and E-VerifyComplete EPP password resetsProcess multiple personnel awardsReview Official Personnel Folders to adjust service computation datesAssist HR Specialist with special projects and assignmentsOversee tasks assigned to contract HR assistantsTrain various personnel in USDA systemsCreate responses to applicants and employees from Customer Inquiry line via phone and emailClerk II Minimum Requirements (see above for common requirements):High School diploma or equivalentActive Public Trust Clearance, or the ability to obtain and maintain one1 year (prefer 2 years minimum) demonstrating experience in the following: problem-solving techniques and analytical skills; reading, writing, understanding, and communicating in English; ability to perform multiple tasks and work well with others; ability to organize work and establish priorities; proficiency with Microsoft Office Word, Excel, Outlook, and AdobeAdministrative/Clerk III Employee Services & Processing duties include the following:Manage systems access requestsProvide access to and password resets for USDA systems and E-VerifyComplete EPP password resetsProcess multiple personnel awardsProcess personnel actions for CBP employeesReview Official Personnel Folders to adjust service computation datesAssist HR Specialist with special projects and assignmentsOversee tasks assigned to contract HR assistantsTrain various personnel in USDA systemsCreate responses to applicants and employees from Customer Inquiry line via phone and emailClerk III Minimum Requirements:High School diploma or equivalentActive Public Trust Clearance, or the ability to obtain and maintain one4 years (prefer 5 years minimum) demonstrating experience in the following: problem-solving techniques and analytical skills; reading, writing, understanding, and communicating in English; ability to perform multiple tasks and work well with others; ability to organize work and establish priorities; proficiency with Microsoft Office Word, Excel, Outlook, and AdobeEducation and experience per DHS Labor Categories: HS and five years of experience. Minimum requirements: HS; Four years of experience.Location: Indianapolis, IN and Hybrid TeleworkBenefitsOur benefits package includes medical, dental, vision, Long Term Disability, Life Insurance, Short Term Disability, paid time off, paid holidays, flexible spending account, health savings account, health advocates, employee assistance program, tuition assistance program, 401k plan, and a work environment that supports work/life balance.How to ApplyTo apply, submit your resume electronically. This is a full-time position.Salary Information and contact details are requested within the application; placeholders like Email, Address, City, ST, Phone should not appear in the job description. #J-18808-Ljbffr