Job Title

Note: We are looking to fill one Full-time eBranch MSR opening at this time, wherein the employee could be based in Auburn or Wabash, IN. This position is in a call center environment.RoleTo assist members and potential members remotely with their requests in a courteous and professional manner. To be a source of information regarding accounts and credit union products, services, and procedures for members and other credit union employees.Major Duties and ResponsibilitiesAssists members with account inquiries and service requests such as balances, transaction questions, posting errors, copy requests, check ordering, debit card questions & activations, and online/mobile service questions.Processes transactions for members such as stop payments, transfers between accounts, loan payments, and Visa payments.Assists members with opening, closing and maintaining consumer savings, checking, certificates, IRA's, and HSA's remotely via the telephone, online account opening software, or using other remote software platforms.Identifies cross-sell opportunities and cross-sells products and services to members.Ensures that person, organization, and account information is properly recorded and updated as needed in various databases including Core, card processing, IRA/HSA, and document retention systems.Performs other duties as assigned.Position QualificationsOne to three years of new accounts or related financial services experienceHigh School Diploma or HSEExcellent verbal communication skillsExcellent member service skillsAbility to multitaskAbility to work independentlyWorking knowledge of Word, Excel, Outlook and InternetStandard position hours are Monday through Friday 8:15-5 and Saturday 8:45-12 (1-2 Saturdays off per month). When scheduled to work Saturday morning, the employee will standardly have a 1/2 day off during the same calendar week.Available Benefits Include:Health, dental and vision insurancePaid time off401(k) matchIncentive/bonus programTuition reimbursementand more!Why Beacon?At Beacon, you're more than just an employee. You're part of a supportive, values-driven community that truly cares. Whether you're drawn by our strong team culture, opportunities for growth in business and finance, or the chance to make a real difference in members' lives, Beacon offers a career with purpose. Our team loves helping people, solving problems, and building meaningful relationships, all while enjoying great benefits, a healthy work-life balance, and a positive, family-oriented environment. Join Beacon where people matter and every day is an opportunity to grow, serve, and thrive. #J-18808-Ljbffr