Job Title

OverviewThe Specialty Care Coordinator is a critical member of our integrated specialty care team consisting of nurses, dietitians, pharmacists, care coordinators, and physicians. The Coordinator will work in collaboration with the specialty care team, healthcare professionals, patients, and families to provide ongoing support and communication for patients with complex care, including chronic kidney disease, End"‘Stage Renal Disease, congestive heart failure, and other complex cardiac conditions.Position HighlightsFull"‘Time, 40 hours/weekLocation: Downers Grove. Travel required.BenefitsComprehensive medical, dental, and vision benefits that include healthcare navigation assistance.Access to a mental health benefit at no cost.Employer provided life and disability insurance.$5,250 Tuition Reimbursement per year.Immediate 401(k) match.40 hours paid volunteer time off.A culture committed to community engagement and social impact.Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non"‘physician team members once eligibility requirements are met.Specialty Care Coordinators will support Specialty RN Care Managers, escalating clinical concerns and complex care needs as appropriate. This position does not require RN licensure, but must have strong clinical acumen, attention to detail, and the ability to navigate complex care environments. The primary focus of the role will be to improve patient outcomes, including delaying disease progression, avoiding unnecessary inpatient and emergency department utilization, supporting patient self"‘management, and contributing to better long"‘term outcomes.Specialty Care coordinators will be supported by predictive data to identify the highest risk patients and high"‘touch care workflows that integrate with Duly's primary and specialty care providers. While primarily conducted via telecommunication, this role may necessitate periodic in"‘person collaboration with the specialty care team. The Coordinator acts as a single point"‘of"‘contact to coordinate resources along the care delivery spectrum, identify gaps, and provide proactive follow"‘up. The Specialty Care Coordinator is responsible for ensuring the patient's care at various locations is connected and that there are no gaps in care or communication.ResponsibilitiesConduct scheduled telephonic outreach to high"‘risk and complex patients to understand their needs, track how they are following their care plan, and connect them with appropriate resources.Perform outbound calls to providers to set appointments for patients or follow up on care and answer inbound calls from patients, providers, and other resources.Maintain proactive communication with physicians, APPs, PCP offices and other clinical partners to ensure timely clinical escalation, alignment with treatment plans, and coordination of services.Follow up with patients to ensure their needs met and schedule future check"‘ins. Notify patients of location and appointment times as needed.Serve as point person for non"‘clinical inbound calls from the patient panel and escalation of clinical requests to RN Care Managers.Assess home safety and social determinants of health barriers, including transportation needs.Provide general patient and caregiver education and promote evidence"‘based self"‘management strategies from existing documentation.Review and document patient updates and progress.Utilize data collected from predictive modeling tools to identify eligible patients for care management.QualificationsEducationActive Medical Assistant certification or equivalent clinical credential (e.g., CNA, EMT, CHW with experience).Familiarity with Certified Case Manager program.Knowledge of chronic conditions; kidney disease and congestive heart failure.Minimum 2 years of experience in care coordination or ambulatory care for cardiac or kidney care, preferred.Prior experience interacting with patients primarily via telecommunication, preferred.Additional QualificationsAbility to work independently and efficiently in a remote environment.Excellent verbal communication: capable of interacting with and relating to people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality, and effectively communicating verbally with other staff and anizational skills: Able to provide order and structure to daily processes and work environment. Demonstrates good organizational skills and ability to prioritize daily work.Strong analytical and critical thinking skills. Strong community engagement and facilitation skills.Effective problem identification and analysis. Proactively acts as a patient advocate and responds with resolve.Core values consistent with a patient"‘centered approach to care. Ability to show empathy and quickly build relationships with patients and physicians.Teamwork: Must be able to get along with others, work as part of a team, accept constructive criticism, adapt behaviors quickly, and consistently follow and apply work rules. Works effectively with others to accomplish objectives and goals. Willingly offers assistance to others when the need arises. Fosters teamwork and positive rapport within all departments to maximize achievement of puter proficiency: Must be able to type 40 wpm on a keyboard"‘typing test. Proficient in Microsoft Office and mobile phone and web"‘based applications.The compensation for this role includes a base pay range of $20"‘30/hr, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package. #J-18808-Ljbffr