Job Title

At Nordic Naturals, we take pride in crafting foundational nutrients to help people all over the world live healthy lives. Our mission is to give people, pets, and families the highest-quality nutrients possible to be well and support optimal health. This seemingly simple mission of global health relies on a dedicated team of motivated employees who share our passion for nutrition and wellness. Join us and discover how rewarding it can be to make a living while contributing to a truly great cause.A career with Nordic Naturals is more than just a job. Every day, our employees bring out the best in each other by drawing on individual strengths to achieve company-wide goals. Every person at Nordic Naturals plays a role in our company's success, and this creates an inspiring atmosphere of trust and collaboration, with ample opportunity for professional growth. We care deeply about what we do, and how we do it.It's easy to love what you do when your job is to help others be healthy.Job SummaryThe Customer Support Associate, Pro Division will support the success of the professional sales division by being part of a team supporting the Professional Division's sales team, handling order entry, inbound calls, and assisting customers via phone, email and chat. The right candidate will possess a strong dedication to working with a team to achieve a common goal at a higher standard. This is an experienced customer service role and entry-level sales role. Leadership has a desire to cultivate and identify sales support performers and transition them to Sales Associates. This is a great opportunity to join an amazing company and develop your career with America's #1 Omega-3 supplement brand.Location StatementThis is a remote position for those who live outside of 40 miles from Nordic Naturals headquarters in Watsonville, CA. Our culture is very important to us, and for team members who live within the 40-mile radius, we expect them to be able to travel to headquarters 3 days each week. For remote employees who live outside of the 40-mile radius, we expect them to be able to travel to headquarters once every 3 months, if required.Reasonable Accommodations StatementTo accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.Key ResponsibilitiesThorough knowledge and understanding of Pro product offerings versus Retail alternativesExplaining products, services and pricing to customersIdentify and execute upselling opportunities; adhere to company policies on pricing, shipping, discountsEnsuring each customer receives excellent customer service and an enjoyable customer experienceEngage in productive time management to fulfill essential job functionsMeet or exceed KPIs based on personal performanceWork closely with colleagues to achieve financial goals for the divisionCross trained to support Ecom (Shopify, SAP, Zendesk, ReCharge)Required to work an early or late shift to service our customersRegularly meet with management to discuss opportunities for improvementAccurate Order EntryProcess incoming order desk opportunities in a timely mannerLog calls and tasks in SalesforceProficiency with multi-phone systems and professional demeanor when interacting with customers, both internal and externalAppropriately field a large volume of inbound callsProficiency and understanding of Salesforce, SAP, Zendesk, Shopify and other platforms identified to support the business, upon completion of trainingOther duties as assigned or requiredPosition Qualifications2+ years customer service experienceAbility to multitask in a fast-paced environmentProficiency and understanding of Zendesk, Shopify, ReChargeSalesforce and/or SAP experience a plusThe estimated hourly pay for this role is $20 to $22. This pay is an estimate and the exact compensation may vary depending on an applicant's location, skills, prior experience, professional qualifications, and other relevant factors. Additional compensation may also include incentive compensation (i.e., bonus or commission) if applicable.BenefitsMultiple Health Plan OptionsDedicated Mental Health & Wellness PlanAccess to Multiple EAP PlansEmployer Paid Life InsurancePTOPaid Holidays (9 holidays per year, 2 floating days)Paid Sabbatical (3 weeks after every 5 years of employment)401(k) Retirement Plan (employer matches dollar for dollar up to 3%)Free Monthly SupplementsProduct Discount ProgramWellness CoachNordic Naturals is an equal opportunity employer. A pre-employment drug screening and background check are conditions of employment.At Nordic Naturals, we're committed to delivering the world's safest, most effective nutrients essential to health. Our award"‘winning omega"‘3 fish oil and other foundational nutrients are research"‘supported, expertly formulated, rigorously tested, proven effective, and, best of all, great tasting. With products for the whole family, we deliver the nutrients essential for healthy living. #J-18808-Ljbffr