Job Title

At Healthcare in Action, we serve patients experiencing homelessness through an innovative "street medicine" approach by contracting with Medicare and Medicaid health plans as well as hospitals and health systems.Street medicine entails using a medically equipped van to deliver medical care directly to people experiencing homelessness in locations such as parking lots, encampments, and parks.The Peer Navigator supports members who are experiencing or are at risk of experiencing homelessness with managing their own health in Redwood City, CA, primarily onsite 4 days per week at the San Mateo Navigation Center, and 1 day addition to onsite work, Peer Navigators will encounter clients outside the shelter who transition out of the Navigation Center but are still experiencing homelessness. This may require travel within the county, depending where the client is located, anywhere from 5-30 miles. In addition, they may support clients from the Street Medicine team. Lastly, we have recently expanded to serve Justice"‘Involved (JI) clients. This involves close collaboration with Correctional Health staff and supporting individuals that are in custody in county jail and supporting their transition back into the community.ResponsibilitiesBuild rapport with members by communicating personal experiences with a goal of increasing the likelihood of positive behavior changes.Coach members to create and implement strategies that minimize risks associated with the identified common health conditions and behaviors. Connect members to appropriate programs to address barriers to care and enhance compliance.Link members to local, county, and state services/resources. Follow up with members and serve as a member advocate, delivering their medications and other supplies as needed.Conduct regular outreach to onsite patients at Nav Center as well as to offsite (as needed) patients to provide support for medical needs.Provide accompaniment and support to patients for their medical/dental/other appointments.Collaborate actively with staff of the Navigation Center as well as with HIA team members for care management of troduce tools to promote self"‘management and self"‘efficacy. Complete all required organization and health plan specific documentation in a timely fashion. Some examples include: enter all patient touch points and encounter notes in HIA's electronic health records system, member health risk, and update members' Plan of Care after every street medicine encounter. Document all required information in the care management system during phone calls with members. Complete and submit a Monthly Audit Checklist assessment, individual care plans, and update member profiles in the Coordinated Entry System/HMIS.Schedule encounters based on member's acuity level using the Healthcare in Action electronic health record system.Work under the supervision of a Social Worker to ensure proper escalation of cases and coordination of care.We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.Actively support the achievement of HIA's Vision and Goals and particularly housing placement for unsheltered members.This position is a patient"‘facing role.Employees may be eligible for differential pay.Other duties as assigned.Qualifications and experienceG.E.D./High School, required plus 3+ years of work experience as defined below.Associate's Degree plus 2 years of work experience as defined below.Bachelor's degree preferred plus 1+ year of work experience as defined below.Work experience to include direct work experience, lived experience, training or volunteer work with patients experiencing homelessness, as well as those with active mental health and substance use conditions.Other demonstrated relevant experience in similar community settings.A comparable combination of education/experience and/or training will be considered equivalent to the education listed above.Ability to work in a dynamic, outdoors environment.Ability to work independently as well as part of a team.Ability to organize effectively.Ability to prioritize multiple and competing tasks.Ability to communicate effectively, including articulating one's own relevant personal experiences.Excellent oral communication skills, as well as strong interpersonal skills.Proficiency in operating a computer, including logging into and maneuvering around multiple systems such as online timesheets (time and attendance) and call center software.HMIS/ Coordinated Entry System, preferred.Must have a valid driver's license, clean driving record, automobile insurance, reliable transportation.Tuberculosis Screening PolicyTo ensure the health and safety of our members, if you are selected for this position, your job offer with HIA will be contingent on providing proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year. If you have a disability/medical reason or sincerely held religious belief that prevents you from providing information required in this policy, HIA will initiate and engage in the interactive process to evaluate what, if any, reasonable accommodations may be available.What's in it for you?Base salary range: $23.51 - $35.65 per hourMedical, Dental, Vision coverageAn annual employee bonus programRobust Wellness ProgramGenerous paid"‘time"‘off (PTO)11 paid holidays per year, plus 1 additional floating holidayExcellent 401(k) Retirement Saving Plan with employer match.Robust employee recognition programTuition reimbursementAn opportunity to become part of a team that makes a difference to our members and our community every day!Healthcare in Action is proud to be an Equal Employment Opportunity and Affir­mentative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #J-18808-Ljbffr