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OverviewLocation: On-site (Hybrid) at DATALAND, The Grand LA, Downtown Los Angeles, CAEmployment Classification: Full-Time - ExemptSalary Range: $75,000 - $85,000Reports To: General Manager / Director of MarketingAbout DATALAND:DATALAND is not just a museum. We are the world's first institution dedicated to the AI Arts - a new cultural paradigm where data is the pigment, machine intelligence is the collaborator, and human imagination is the guide. Conceived by artist Refik Anadol Studio and opening in 2026 within the iconic Frank Gehry-designed The Grand LA, Dataland is a new landmark in the cultural heart of Los Angeles.We are building a global ecosystem for data-driven art, ethical AI research, and immersive experiences that have never been realized at this scale or quality. Our mission is to explore what it means to be human in the age of AI, transforming vast, unseen datasets into poetic, sensory realities. We are a team of artists, engineers, storytellers, and strategists building the cultural institution of the 22nd century. This is your opportunity to build it with us.The Opportunity: Engineer the Flow of a Live Cultural Institution.DATALAND operates as a large-scale, ticketed immersive destination built on a timed-entry model with strict capacity controls and real-time guest flow management. Ticketing is not transactional "” it is mission-critical infrastructure that directly impacts safety, guest experience, staffing, and revenue integrity.As Ticketing Operations and Box Office Manager, you will architect and oversee all admissions systems and policies. You will exercise independent judgment in managing ticketing platforms, inventory controls, capacity pacing, exception handling, and operational strategy within a live public environment.This position is classified as exempt under applicable California wage and hour laws.What You Will Achieve Architect: Own and manage all ticketing platforms, including timed-entry schedules, pricing tiers, inventory controls, access rules, and complimentary admissions. Control: Set and manage daily and long-term ticket availability aligned with operational capacity, safety thresholds, and guest flow strategy. Develop, document, and enforce admissions policies including refunds, exchanges, late arrivals, accessibility accommodations, and guest exceptions. Monitor: Oversee real-time ticket scans, attendance pacing, and capacity thresholds; make live operational adjustments to protect safety and experience standards. Lead: Serve as the escalation authority for complex ticketing issues, system failures, policy exceptions, and operational disruptions. Coordinate: Partner closely with Operations, Guest Experience, Security, Facilities, and Finance to align admissions pacing with on-site conditions and institutional objectives. Forecast: Provide attendance projections and ticketing insights to inform staffing models and peak-day planning. Safeguard: Ensure revenue integrity, internal controls, and compliance with California consumer protection regulations. Analyze: Track and report key ticketing performance indicators including sell-through rates, no-show trends, time-slot utilization, and attendance flow efficiency.This role does not include commission-based compensation or incentive pay tied to ticket sales volume.The Ideal Candidate ProfileYou are an operational strategist with the discipline of a systems thinker. You understand that admissions control is both a safety mechanism and a revenue engine.You thrive in live environments where precision, foresight, and real-time decision-making intersect. You bring clarity and accountability to complex systems.Core QualificationsRequired3-5+ years of experience in ticketing operations, admissions management, or venue operations within entertainment, attractions, museums, or live eventsDemonstrated experience managing timed-entry or capacity-controlled admissions systemsStrong operational judgment and ability to make real-time decisions in live environmentsProficiency with ticketing platforms, reporting dashboards, and spreadsheet analysisExcellent organizational, analytical, and communication skillsPreferredExperience in immersive entertainment, museums, or large-scale attractionsFamiliarity with California ticketing, refund, and consumer protection requirementsThis is an on-site leadership role within a live immersive entertainment venue.The position requires schedule flexibility to meet operational demands, including evenings, weekends, holidays, previews, and high-volume periods. Exempt employees are expected to manage their time to fulfill the responsibilities of the role and are not compensated based on hours worked.Reasonable accommodations will be provided in accordance with applicable federal and California law.Physical requirements may include:Standing and walking throughout the facilityMovement between operational and guest-facing areasOccasional lifting up to 25 lbsWhy Join DATALAND?Build a Foundational System: Design the admissions infrastructure for a first-of-its-kind institution.Operate at Scale: Work within a high-capacity, real-time immersive environment.Collaborate Across Disciplines: Partner with artists, operators, technologists, and strategists shaping a global cultural petitive Rewards: Competitive salary and comprehensive benefits including:Excellent health, dental, and vision insurance401(k) with company matchGenerous paid time off and holidaysOur Commitment to Diversity & InclusionHuman creativity and the data of our world are universally diverse. At Dataland, we are committed to building a team that reflects that truth. We welcome people of all backgrounds, experiences, and perspectives. We are an equal opportunity employer and believe our mission is best served by a team rich in diversity of thought and lived experience.How to ApplyIf you are ready to help shape the global voice of the world's first Museum of AI Arts, please submit your resume and a brief, personalized cover letter explaining why Dataland's mission resonates with you and what you would bring to the Ticketing Operations and Box office Manager.Send resumes with the subject line "Ticketing Operations and Box office Manager" to: #J-18808-Ljbffr