Job Title

Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? The ASPCA's Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through stationary and mobile clinics, serving underserved communities in New"¯York, Miami, and Los"¯Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets' health and well"‘being regardless of their financial circumstances. What you'll do As the Registered Veterinary Technician Staff and Flow Manager, you'll be a vital member of our veterinary medical team. The ASPCA's Mobile Veterinary Services (MVS) program offers high"‘quality, high"‘volume spay/neuter (HQHVSN), preventive care, and treatment for minor illnesses and injuries. Throughout the day, you'll direct workflow, assist the veterinarian in administering medical treatments, and communicate with clients. You'll collaborate closely with the management team to coordinate the flow of work and deliver high"‘quality care to optimize our impact for animals in the communities we serve. What you'll get Work/life balance: Paid vacation time to relax Paid sick time to heal Three paid continuing education days and a CE stipend to keep your skills sharp Ten paid holidays to observe Paid personal time to celebrate what and when you like Terrific benefits package: medical, dental, and vision insurance, pre"‘tax dependent care and health FSAs, 401(k) plan with generous employer contributions after one year of service, employer"‘paid life and long"‘term disability insurance, and more (benefits are subject to change annually). Room to grow: the ASPCA has robust professional development programs to help you grow as a medical professional and a leader. Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on. Compensation The target hiring range for this role is $44.24 - $46.64 / hour. Signing bonus of $1,000 and a retention bonus of $1,000 after one year of service. Work Schedule and Location Full"‘time position, approximately 10 hours a day, 4 days a week between Monday through Friday. The position requires flexibility to work occasionally beyond the scheduled work day. Mainly based at the ASPCA Mobile Clinics throughout the Greater LA area; the person in this position may be required to report to our South LA Spay/Neuter Clinic. Assignment to a particular mobile clinic is subject to change based on operational needs. Responsibilities Medical/Flow Management Veterinary Technology:Perform a broad range of veterinary technician functions, including venipuncture, anesthesia monitoring, surgical preparation and assistance, diagnostics, pharmacy, and patient recovery. Work side by side with staff veterinarians, technicians, and assistants to support both HQHVSN and PPC for cats and dogs. Use low"‘stress, gentle animal handling techniques to provide a safe and compassionate environment for animals, staff, and clients. Communicate effectively with clients using a kind, non"‘judgmental approach"”assist with intake, obtain history, and discharge patients. Oversee workflow and ensure all medical staff are efficiently using their time and skills to help the optimal number of patients daily. Be a consistent and visible presence to answer questions, make timely adjustments, offer support, give feedback, and foster understanding and commitment to ASPCA's mission. Ensure staff consistently deliver high"‘quality patient care and adhere to CM's standard operating procedures and guidelines. Coach nursing staff to handle patients gently; instill the guiding principle that everyone can, and should, actively support the animals' behavioral and mental health. Coach staff to communicate effectively with clients, accurately relay information, and gather patient history using open"‘ended questions. Ensure technicians comply with DEA regulations and CM protocols for handling and dispensing controlled drugs; monitor drug logs for accuracy and report issues to the clinic director. Ensure staff take all mandatory rest and meal breaks and adhere to time and attendance guidelines. Floor Management: Oversee workflow and ensure all medical staff are efficiently using their time and skills. Provide visible presence to answer questions, make timely adjustments, and foster understanding and commitment to ASPCA's mission. Ensure staff deliver high"‘quality patient care and comply with standard operating procedures. Coach nursing staff to handle patients gently and communicate effectively with clients. Monitor drug logs for accuracy and report issues. Ensure staff take mandatory rest and meal breaks. Training: Train and onboard new nursing team members, including hands"‘on skills training and weekly online training modules. Monitor and assess trainees' progress, provide regular developmental feedback and coaching. Assist with training rotating interns, residents, and veterinary and technical students through coaching, discussion, and demonstration. People Management & Operations Serve on the Mobile Leadership Team. Support a culture of kindness, respect, belonging, and teamwork through regular 1:1s, recognition, developmental coaching, performance evaluation, and feedback. Work with the Mobile Leadership Team to achieve daily clinic goals. Lead a culture of safety and security in the clinic"”report safety incidents promptly and address root causes. Assist with hiring new staff. Manage team time and attendance"”review timesheets for accuracy and approve time"‘off requests according to clinic guidelines. Facilitate daily huddles to ensure staff have information they need each day. Meet regularly with the Mobile management team; provide open communication, feedback, and solutions. Attend required workshops or meetings. Serve as backup driver as needed to drive and park mobile clinics. Exemplifies the ASPCA's Core Values: Commitment and dedication to improving the lives of animals. Ownership and responsibility for outcomes. Team"”believing that we are stronger together. Elevate others and reimagine what is possible. Impact"”making change for animals. Qualifications Must have current California State Registered Veterinary Technician License. Ability to work well within a team and communicate effectively with all levels of staff. Desire to serve clients in a kind, helpful, and non"‘judgmental manner. Ability to thrive in a fast"‘paced, challenging environment. Strong interest in animal welfare and serving underserved communities. Excellent animal handling skills. Ability to lift and carry 40-plus pounds repeatedly with assistance. Ability to work standing for 10 or more hours. Ability to work efficiently and calmly under challenging conditions. Fear"¯Free Shelter certification required within 60 days of hire. Willingness and comfort to learn to drive our 37"‘foot Mobile Clinics (training provided) within 6 months of hire. Valid driver's license upon hire. Pass motor vehicle history check with safe driving history. Pass Department of Transportation Medical Exam. Language English (Required), Spanish (Preferred). Education and Work Experience Associate's or Bachelor's in Veterinary Technician from an accredited program. Minimum five years experience as a Registered Veterinary Technician in small animal medicine and surgery; experience in shelter medicine and/or high"‘volume spay/neuter surgery strongly preferred. Minimum two years people management experience. Our EEO Policy The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws, regulations, or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the ADA and applicable state or local laws. Please inform our People Team if you need an accommodation to complete any forms or participate in the application process. #J-18808-Ljbffr