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Remote Call Center Customer Service Representative - $18.50/hr | Republic ServicesAre you passionate about delivering exceptional customer service and looking for a remote opportunity with competitive pay and benefits? Republic Services is hiring full-timeRemote Call Center Customer Service Representatives to join their Customer Experience team. This position offers a stable work-from-home setup, paid training, and the chance to work with one of the most respected names in the environmental services industry.About Republic ServicesRepublic Services, Inc. (NYSE: RSG) is a leader in the environmental services sector, providing comprehensive solutions for recycling, waste, hazardous materials, and field services. With over 13 million customers and 41,000 team members, Republic Services operates more than 1,000 locations across North America. In 2023, the company generated $14.9 billion in revenue and continues to grow through innovation, sustainability, and customer-focused strategies.Republic Services is committed to advancing circularity, supporting decarbonization, and building sustainable communities. Their values"”Safe, Committed to Serve, Environmentally Responsible, Driven, and Human-Centered"”guide every aspect of their operations.Position OverviewJob Title: Remote Call Center Customer Service RepresentativeLocation: Phoenix, AZ 85054 (Remote)Start Date: September 5, 2025Pay Rate: $18.50 per hourSchedule: Monday to Friday, 40 hours/week between 7:30 AM - 6:30 PM Pacific TimeTraining: Paid, 3 weeks, 8:15 AM - 5:00 PM Pacific Time (no time off allowed during training)This role is remote, but candidates must meet specific technical and environmental requirements to ensure productivity and data security.Key ResponsibilitiesRespond to inbound customer calls with professionalism and empathyResolve service issues related to residential and commercial waste servicesConduct outbound communications when necessary to address inquiriesLog and update customer interactions in internal systems accuratelyReview performance metrics and collaborate with supervisors to improve service deliveryEnter service data and maintain detailed records of customer concernsEnsure timely follow-up on emails, calls, and faxes to close service loopsPerform additional duties as assignedMinimum QualificationsAt least 1 year of recent customer service or call center experienceAbility to work full-time during designated hoursStrong communication and problem-solving skillsComfortable using computer systems and entering dataExperience using bilingual skills, especially Spanish, is a plusRemote Work RequirementsMust have a hard-wired internet connection (no mobile hotspots or satellite internet)Packet Loss: 0%Must provide a distraction-free workspaceRequired to be on video during internal meetings and training sessionsCompany provides equipment; employee supplies internetFirst 90 Days PolicyTo ensure optimal development, employees may only request up to 3 PTO days within the first 90 days after training.Benefits and CompensationRepublic Services offers a robust benefits package designed to support your health, financial well-being, and career pensation:$18.50/hourBonus plan eligibility (details provided upon hire)Benefits Include:Medical, dental, and vision coverageHealth care and dependent care spending accountsShort- and long-term disability insuranceLife and accidental death & dismemberment insuranceEmployee and Family Assistance Program (EAP)Employee discount programs401(k) plan with generous company matchEmployee Stock Purchase Plan (ESPP)Why Join Republic Services?Work remotely with a stable schedule and paid trainingBe part of a company recognized by Barron's, Fortune, Ethisphere, and S&P Global for sustainability and ethicsContribute to a mission-driven organization focused on environmental responsibilityEnjoy a high-engagement workplace with a culture of inclusion and respectAccess career development opportunities and long-term growth potentialRepublic Services is proud of its 86% employee engagement score and its impact on over 4.6 million people through charitable initiatives in 2023.Join Our Official Channels for more Jobs & ScholarshipNo comment's at the moment!, Be the first to post a comment. #J-18808-Ljbffr