Job Title

Intake Specialist - Call Center (Sat/Sun, 7AM-7PM ET)Join to apply for the Intake Specialist - Call Center (Sat/Sun, 7AM-7PM ET) role at DaviesIntake Specialist - Call Center (Sat/Sun, 7AM-7PM ET)22 hours ago Be among the first 25 applicantsJoin to apply for the Intake Specialist - Call Center (Sat/Sun, 7AM-7PM ET) role at DaviesDepartment: Claims Administration & AdjustingLocation: Home United StatesCompensation: $16.00 - $17.00 / hourDepartment: Claims Administration & AdjustingLocation: Home United StatesCompensation: $16.00 - $17.00 / hourDescriptionOur StoryImagine being part of a team that's not just shaping the future but actively driving it. At Davies North America, we're at the forefront of innovation and excellence, blending cutting-edge technology with top-tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.What's in StoreWe're on the lookout for an Intake Specialist to join our growing team! As an Intake Specialist, you will complete data entry of Workers' Compensation claims received via phone to the system, in a precise and accurate manner, ensuring all client and company protocols are followed in a timely manner.This role is a full-time, remote position with a schedule of Saturday & Sunday, 7 AM-7 PM ET. Bilingual (Spanish) required.Key ResponsibilitiesFrom phone report, gather and evaluate information from the injured worker and/or employer to determine level and/or category of injury, based on set criteriaData entry of initial claim (First Report of Injury) set up in system, in a precise and accurate manner - from phone, fax, or email while working efficiently within deadlines and timeframesAdhere to phone-tree procedures per State of Florida contract, including emergency protocolsRoute the FROI call to the appropriate Triage Unit member for further handlingVerification of data for accurate claim entry, such as spelling, grammar, valid SSN, location, etc., in a timely mannerResearch any situations that do not allow claim entry to ensure claim is entered to the systemFollow company procedures and State mandated timeframes to comply with lawsPrint, organize, and verify all related forms for daily mail-outVerify all data daily for control purposes via printed listsScan and attach new claim documents to the systemAssist with other clerical duties as necessaryPerform other duties as neededSkills, knowledge & expertiseHigh school diploma or equivalentAt least one (1) year of medical terminology or medical office experience is preferredBilingual (Spanish and English)Proactive, independent, and takes initiative with consistent follow throughSuperb communication skills, verbal and written, conducted in a timely mannerSuperior time management skills with capability of working with and meeting deadlinesExceptional capability to multi-task and prioritize with excellent organization and documentation skills in a fast-paced, dynamic work environmentExcellent team player with interpersonal skillsHigh level attention to detail and problem-solving skillsCapable of working collaboratively and independently with minimal supervisionExhibit discretion with sensitive and confidential informationDisplay a comfort level working with key people at all levels within an organizationBenefitsBenefitsAt Davies North America, we are dedicated to supporting the well-being and future of our qualifying employees. Our comprehensive benefits package includes:Medical, dental, and vision plans to ensure your health and that of your familyA 401k plan with employer matching to help you build a secure financial futureOur time-off policies, including Discretionary Time Off for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environmentPaid holidaysLife insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved onesDiversity and InclusionDavies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesInsuranceReferrals increase your chances of interviewing at Davies by 2xGet notified about new Intake Specialist jobs in Forest Home, AL.We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr