Job Title

OverviewTop Hat Chimney Sweeps has proudly served Auburn and the surrounding area for over 40 years. We help homeowners stay safe, warm, and confident through expert chimney, fireplace, and dryer vent services.We're growing, and we're looking for the right person to join our team in a key role: Inside Customer Sales & Service Representative / Dispatcher. This is not an order-taking position. We are not looking for someone who simply answers phones and gives pricing. We are looking for someone who can confidently listen to customers, ask great questions, understand the real problem, communicate with empathy and professionalism, guide the customer to the right next step, and book appointments that get results.If you enjoy helping people and you're comfortable selling through service, you may be a great fit.What You'll Be DoingAnswer inbound calls and convert inquiries into scheduled appointmentsMake outbound calls to existing customers to get them taken care ofDispatch and coordinate service appointmentsUse ServiceTitan daily to manage scheduling and customer communicationWork closely with technicians and leadership to deliver a 5-star experiencePay and BenefitsStarting pay: $15/hour + bonusesBonuses include: $10 per booked lead that gets completedMembership sales bonuses of $5, $20, or $30 depending on levelStrong performers can earn significantly more than base payBenefits: Paid training, PTO, insurance options availableGrowth opportunities in a stable, high-performing companyRequirementsExperience using ServiceTitan (required)Strong phone communication skillsAbility to multitask and stay organizedA coachable attitude and desire to improveConfidence guiding customers "” not just taking ordersGoogle Workspace experience is a plusWho This Role Is Perfect ForThis job is for someone who believes: "Customers don't just need a price "” they need someone who can help." If you're a strong communicator, a problem-solver, and you want to grow with a company that values professionalism and performance, we want to meet you.How to ApplyTo stand out, we ask all serious applicants to submit a short video introduction (1-2 minutes) answering:Who you areWhy you'd be great in this roleWhy you're not afraid to sell through serviceSend it to: it's a strong fit, we'll reach out quickly.This is a remote position. #J-18808-Ljbffr