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Role OverviewThe SmartCare Advisor serves as a strategic post-go-live partner to clients, focusing on UKG Workforce Management (WFM) system support, optimization, and continuous improvement. This role is highly client-facing and requires a strong balance of technical depth, consultative thinking, and proactive problem-solving.You'll act as a trusted advisor-ensuring clients maximize their UKG investment through system enhancements, performance monitoring, and best practice guidance across workforce management processes.Key ResponsibilitiesPartner with clients post-implementation to provide ongoing system support, optimization, and advisory servicesEnsure timelines are met to achieve key deliverables and client expectationsConfigure and maintain UKG WFM modules including:Time & AttendanceSchedulingAccrualsAbsence ManagementTroubleshoot system issues and drive resolution through proper triage and escalationAnalyze system performance, data integrity, and process flows to recommend improvementsConduct regular client touchpoints to identify gaps, risks, and opportunitiesLead consultative discussions on workforce processes and system best practicesTranslate business requirements into system configurations and solutionsSupport testing activities including validation of configuration changesUtilize reporting and analytics to provide insights and recommendationsBuild and maintain strong client relationships, ensuring high satisfaction and retentionDevelop client-facing materials (documentation, templates, communications)Stay updated on UKG releases, compliance updates, and product enhancementsContribute to internal knowledge sharing, process improvements, and team developmentParticipate in client sessions such as business reviews and learning sessionsRequired QualificationsMinimum 5 years of hands-on experience with UKG Workforce Management (WFM)Proven experience across core WFM modules:Time & AttendanceSchedulingAccrualsAbsence ManagementUKG WFM Certification (required)Experience supporting 10-15+ implementations or client engagementsStrong understanding of:System configurationData viewsTesting methodologiesExperience working with integrations and reporting/analyticsStrong client-facing experience with the ability to lead discussions independentlySolid knowledge of HR, payroll, and workforce processesAbility to manage multiple priorities in a fast-paced environmentStrong analytical and problem-solving skillsExcellent communication skills (written and verbal)Preferred QualificationsExperience with WFM Advanced Scheduler (nice-to-have, not required)Exposure to US and/or Canadian clients (either is fine-not both required)Broader UKG ecosystem experience (nice-to-have, not required)What Success Looks LikeYou proactively identify issues before clients even noticeYou're not just fixing problems-you're optimizing systems and processesClients see you as a trusted advisor, not just supportYou can confidently translate business needs into system solutionsYou contribute to team growth, knowledge sharing, and process improvementsFuture Growth PotentialOpportunity to step into mentorship and leadership responsibilitiesInvolvement in internal process improvements and best practice developmentDirect impact on client success, retention, and revenue outcomesDealbreakers (Non-Negotiable)No UKG WFM experienceNo UKG WFM certificationWhy Align HCM?Impact: Help organizations simplify pay and HR processes for thousands of employees.Growth: Continuous learning opportunities and the chance to deepen your UKG / Dayforce expertise.Flexibility: Remote-first culture with the tools and support you need to succeed from anywhere.Collaboration: Work with a team of experienced consultants who genuinely enjoy solving problems together.Variety: Every client is different-no two implementations are the same.Benefits:Align HCM provides professional development, ongoing training, and benefits to our outstanding remote team:Base Salary plus Incentive PayMedical, Dental, VisionLife Insurance & Disability CoveragesHealth Savings Account401k Match ProgramUnlimited Vacation TimeSchedule:This position follows US Eastern Time business hours, Monday through Friday.Location:Remote (US or Canada)Align HCM is an Equal Opportunity Employer.We celebrate the diverse backgrounds and perspectives of our Aligners and are committed to fostering a culture of diversity, equity, inclusion, and belonging. Employment decisions at Align HCM are made without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical or mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, or any other characteristic that makes our people unique. We believe diversity fuels innovation and helps create a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. If you're excited about this role but don't meet every qualification, we still encourage you to apply. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.