Job Title

DescriptionChapman Ford in Northeast Philadelphia, the Number 1 Volume Ford dealer in the Philadelphia Region. Is looking to add to our very busy Internet Sales Department. We are looking for experienced, high impact individuals to add to our amazing team. Our department is fast paced and high volume and requires the same from our team members. We are a family owned dealership and treat our employees as such. If you are looking for a fast paced work environment with caring people and room for advancement, look no further.Benefits:Health insurance with choice of medical plans starting at $84.50/monthDental and vision insuranceLife, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance401(k) retirement investment plan with company matchAccrued paid time offEmployee Vehicle Purchase Program Parts and service discountsProfessional work environment, with job training and advancement opportunitiesRequirementsDuties and Responsibilities:Contact new and existing customers to discuss request and current promotions.Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits to our storeFollow up with customers to ensure satisfaction and produce referrals.Professional and has the ability to make a compelling introductionWilling to participate in skills and product trainingMulti-tasker and excellent customer service skillsProven track record of meeting and exceeding goalsProficient with computers, emails, smart phones and the webEngaging in all training directed by the BDC ManagerFollowing the BDC scripts and guidelines on all inbound and outbound callsEnsuring that all calls presented are answered promptly and professionalAcquire a complete knowledge of product information related to the makes and models of the dealershipDeveloping proficiency with all features of the CRM Software and associated productsEnsuring that all information entered into systems is consistent and accurateMaintaining knowledge of coupons, direct mail pieces, and all advertising.Maintain a thorough understanding and adherence to dealership and BDC department policies and proceduresEndeavor to meet and exceed hourly, daily, weekly, and monthly individual goalsEnsure that all outbound calls (No Shows, Confirmations, Show appointment follow up and Task list calls) are made in a timely and effective mannerConsistently meet the daily guidelines set for number of set appointments, appointment show and outbound callsMaintain the essential communication link between the client and the dealershipEnsure that all communications to and from the client are passed on effectively and quicklySkills Required and Physical Demands:Excellent computer skills, including experience with in-house system, email, and Internet products.Ability to communicate verbally and especially with written communications.Previous sales, automotive or customer service experience.