Job Title

This position is in the Health Information Management (HIM) section at the VA Western Colorado Health Care System. The MRT (ROI) reviews and processes requests for patient protected health information (PHI). The MRT (ROI) also provides direct customer service to the Veteran (or third party), by providing copies of the Veterans PHI, when a signed, written request is received, or upon the Veterans valid authorization to a third party. Total Rewards of a Allied Health Professional * Apply public laws, rules, regulations and exclusions governing confidentiality of the health record. * Processes all incoming requests to the facility for ROI along with information required by the VA Regional Office through the Automated Medical Information Exchange (AMIE), referring only problem cases to the Supervisor. * Determines which information is to be released in compliance with existing laws, such as the Privacy Act of 1974, Freedom of Information Act (FOIA), and HIPAA. Ensuring that proper authorization exists before release is made. Processes the request to the requesting agency or individual. * Inputs all requests into the ROI software for logging and tracking of these requests. * Receives and directs callers and visitors. * Receives and/or gives out forms and assists visitors and/or callers with the completion of forms or documents. * Responds to questions from patients concerning services. * Provides advisory and technical assistance to patients, administrative staff and professional staff regarding release of information. * Searches records or files to compose responses, including electronic searches to retrieve and summarize hard-to-locate data. * Locates materials that would verify information given. Reviews paper and electronic health records (i.e., scanned notes, reports, special tests, etc.) to identify material to be photocopied/printed/written to electronic media and released. * Composes responses to routine requests for release of patient information. * Composes detailed explanations in response to correspondence received, arranging information into logical sequence and appropriate format, and choosing appropriate words and expressions to convey the desired tone. * Resolves conflicting or inconsistent information found on initial requests. * Replies to vague, incomplete, or ambiguous inquires by independently recognizing issues, topics, or problems. Inquiries are usually presented by patients or third parties who are not sure what information they are looking for or do not know how to identify it by title. * Processes Social Security requests for health information using ROI software. * Downloads documents from the EHR, including scanned images, onto a secure Network Drive. * Accesses the secure Social Security Web page and uploads the documents to the Web portal. * Transfers the confirmation codes to the ROI software and closes the requests in both the ROI and Social Security software. * Completes and processes routine releases of information to other VA and Federal Agencies and when requested, patients and their families, insurance representatives, physicians, hospitals, and city and state health agencies according to VA directives. * Accurately enters all requests into the ROI software with necessary information for each request for health information. Work Schedule: Monday-Friday 8am to 4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized. Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 53032-A, 53033-A, 53034-A Permanent Change of Station (PCS): Not Authorized.