Job Title

To provide leadership and support in meeting day-to-day Service Center objectives including service excellence; and to support continued Service Center growth and development. ESSENTIAL FUNCTIONS and RESPONSIBILITIES - Manages day-to-day operations ensuring daily client service objectives are met; ensures workload objectives are met timely and accurately. Provides professional and organizational development direction to Service Center supervisory staff and in their colleague team development role. Produces scheduled reports; maintains reporting databases as instructed. Contributes to development schedules for Service Center functional areas effectively balancing client needs with colleague availability and diversity. Provides effective and constant communication to Service Center Director and key stakeholders; provides effective communication of Service Center processes and procedures change/updates to internal and external colleague staff. Identifies and assists in implementation of v...Operations, Client Service, Skills, Operation, Customer Service, Manufacturing, Insurance, Development