Job Title

As Senior Leader, Home Delivery you will lead RH's vision and deliver operational excellence across all warehouse and home delivery functions. Motivated by RH's people-first approach, you will inspire, motivate, educate and provide strategic oversight for a team that plays an integral role in the continuous elevation of our customer experience.YOUR RESPONSIBILITIES* Live Our Vision, Values and Beliefs every day* Assess, coach, train, mentor and develop direct reports to perform at an optimal level* Strategically plan, direct and oversee daily workflow and deliverables across all functions* Own all facets of P&L management and accountability, including analysis and reporting* Align the RH home delivery experience to the luxury and world-class service experienced by clients in our Galleries* Accountable for the performance of home delivery and logistics vendors measured against key performance metrics in the areas of cost, service, and quality of delivery* Drive continual improvement initiatives through root-cause analysis on audit non-conformities; implement corrective actions in order to ensure site compliance to standards* Address and resolve escalated customer service issues in a timely and thorough mannerOUR REQUIREMENTS* 5+ years leadership experience in furniture home delivery, warehouse operations or similar field; ability to lead third party carrier providers* Adept at hiring, training, coaching and executing all facets of employee performance* Possess knowledge of business processes such as profit and loss, profit margins, accounting, and other related principles* Strong written and oral skills and ability to interact with people from multi-functional and diverse backgrounds, excellent analytical, problem-solving, and decision-making skills* Relentless passion for providing world-class service within the organization and to our customers* Computer literacy is a must. MS Word, and Excel are used daily and extensively in this position* Ability to visit clients in assigned geographic territory* Must pass background, MVR and drug screenPHYSICAL REQUIREMENTS* Ability to lift at least 50lbs