Job Title

Software Guidance & Assistance, Inc., (SGA), is searching for aSmart Hands Technician - IT Asset Management & Critical Spacesfor acontract assignment with one of our premierFinancial Services clients in Manhattan, NYC.Onsite: 5 days/week. This role is ageneral Smart Hands position supporting bothData Center environments and the build-out of Midtown critical spaces (MDFs/IDFs) . The technician will act as theon-site execution arm of remote engineering, network, and workplace technology teams , with a strong emphasis onIT Asset Management (approximately 40%)This is apure execution role and does not include ownership of infrastructure design or ongoing operations.Responsibilities: Execute IT Asset Management activities in strict alignment with the IT Asset Management Lifecycle (request, receipt, deployment, move, change, retirement, and disposal)Perform asset receiving, validation, tagging, serial number capture, and reconciliation for IT equipmentMaintain accurate asset records, location data, and lifecycle status within ServiceNowPerform inventory audits in Data Centers, MDFs, and IDFs to validate physical-to-system consistencyUpdate asset records to reflect relocations, installs, decommissions, and disposalsSupport audit inquiries by providing asset verification, documentation, and evidenceIdentify and escalate discrepancies, missing assets, or data integrity issuesEnsure asset handling complies with security, disposal, and governance requirementsExecute Smart Hands tasks under direction from remote infrastructure and engineering teamsPerform physical installation, relocation, removal, and validation of servers, network devices, and supporting IT hardwareSupport rack-and-stack activities, cabinet builds, cage deployments, and repositioning of equipmentPerform copper and fiber patching, labeling, cable cleanup, and cable-path verificationConduct visual inspections, LED/status checks, serial number validation, and photo documentationRespond to urgent Smart Hands requests to support incident resolution and minimize service impactSupport IT infrastructure build-out for new Midtown office locations, including MDF and IDF roomsAssist with installation of network racks, switches, firewalls, and edge infrastructurePerform structured cabling patching, labeling, and documentation in office IT spacesValidate physical readiness of IT critical spaces (rack securement, power availability, cabling complete)Coordinate on-site activities with facilities teams, construction vendors, and IT project stakeholdersExecute work from detailed runbooks, work orders, and technical instructionsAdhere strictly to safety, access, security, and change management requirementsProvide clear task updates, confirmations, and issue escalationSupport off-hours, weekends, and critical cutover windows as requiredRequired Skills: 5+ years of hands-on experience in IT critical spaces, including Data Centers, MDFs, and IDFsDemonstrated experience performing IT Asset Management activities across the full asset lifecycleRequired experience using ServiceNow for asset tracking, updates, and reconciliationExperience providing Smart Hands / on-site execution support for IT infrastructure teamsStrong working knowledge of racks, cabinets, patch panels, structured cabling, and MDF/IDF layoutsProven ability to maintain high data accuracy between physical assets and system recordsAbility to follow detailed technical and process instructions with precisionStrong attention to detail, particularly for labeling, documentation, and asset validationAbility to work independently onsite while coordinating remotely with technical teamsClear written and verbal communication skillsFlexibility to support off-hours work and emergency requests as project timelines requireAbility to independently lift and move equipment; lifting aids provided where applicablePreferred Skills: Experience supporting data center relocations, office build outs, or site expansionsFamiliarity with enterprise hardware (e.g., Dell, HPE, Cisco, Juniper)Experience working in colocation facilities and regulated enterprise environmentsAbility to read rack elevations, floor plans, asset lists, and move runbooksExperience supporting inventory audits or regulatory reviewsUnderstanding of IT governance, asset control, and chain-of-custody principlesSGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at . SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy. LI-HV1